Reservations Team Lead

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Hythe, a Luxury Collection Resort in Vail, is seeking a hardworking, detail-oriented team player to join our Reservations team as a Rooms Controller Team Lead. This role offers the unique benefit of being both a Vail Resorts employee and a Marriott associate, with competitive hotel discounts for employees as well as friends and family worldwide.

The Rooms Controller Team Lead is responsible for overseeing room assignments prior to arrival, maintaining accurate inventory, and ensuring a seamless guest experience. This position plays a key role in coordinating between departments, optimizing occupancy, and supporting daily reservations operations.

Job Specifications: 

• Starting Wage: $25.00 /hr - $26.00 /hr
• Employment Type: Year Round 
• Shift Type: Full Time
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes  

Job Responsibilities: 

• Be knowledgeable about the hotel layout and services, including the location of guest rooms and their amenities.
• Be knowledgeable of all outlets and departmental hours of operation.
• Serve as a liaison between Reservations, Front Desk, and other hotel departments
• Manage room blocking for all arrivals, ensuring optimal placement and guest satisfaction including upgrade opportunities
• Oversee residence, suite and standard room block management
• Maintain accurate inventory in MARSHA and Lightspeed systems
• Maintain expert knowledge of room types, rates, and market codes
• Conduct arrivals checks, duplicate reservation reviews, connecting room requests and inventory balancing
• Review highly actionable guests in Guest Planning Screen – GOAL 90% or higher
• Create GXP cases for loyalty preferences/requests and amenities
• Process Suite Night Awards, Automatic Complimentary Upgrades and Accessibility cases in GXP and internal reservation requests
• Monitor and adjust selling strategies, communicating updates to the Front Desk
• Participate in daily stand-up meetings and communicate VIP arrivals and opportunities
• Handle guest inquiries, special requests, and incoming reservation calls
• Maintain a strong knowledge of hotel information, local attractions, dining options, transportation services, and in-house activities to effectively respond to guest inquiries
• Ensure preparedness for system downtime or operational disruptions
• Support all functions related to the Reservations Specialist role
• Performs other duties and responsibilities as assigned by management to support reservations operations and the overall guest experience.

Job Requirements: 

• Strong verbal and written communication skills in English
• Excellent organizational skills and ability to multitask under pressure
• Strong numerical and problem-solving abilities
• Proven ability to build relationships with guests and team members
• Minimum one year of customer service experience
• Proficiency in Microsoft Office (Excel, Word) and internet applications
• Ability to stand or sit for extended periods
• Availability to work weekends and holidays

Preferred Qualifications:

• Bilingual (Spanish or other languages)
• Marriott Front Desk experience
• Experience with Lightspeed, MARSHA, Outlook, or EMPOWER GXP systems

The expected pay range is $25.00 /hr - $26.00 /hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  517045
Reference Date: 09/02/2026 
Job Code Function: Reservations