Implementation Customer Success Manager, North America

🌟 Who We're Looking For

We're seeking an experienced and detail-oriented Implementations CSM to be our first Customer success team member in the North America region.

Based in Vancouver, BC This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients across North America

🛠 Responsibilities

• Lead end-to-end presales and implementation projects for new customers in the Americas, from kick-off to go-live

• Develop and execute detailed project plans tailored to each customer's needs

• Configure the CorePlan platform to meet specific customer requirements

• Conduct thorough data migration and validation processes

• Design and deliver customised training programs for various user roles

• Manage project timelines, milestones, and resources to ensure on-time, successful deployments

• Collaborate virtually with our global team to address customer-specific needs

• Create and maintain implementation best practices and playbooks for the region

• Provide post-implementation support to ensure smooth adoption and resolve any issues

• Conduct regular check-ins and health checks with assigned accounts

• Work autonomously while maintaining strong communication with the core team

🙌 Qualifications and Fit

• Bachelor's degree in Business, Computer Science, Engineering, or related field

• 3-5 years of experience in customer success, project management, or consulting, preferably in a SaaS environment

• Proven track record of successfully implementing complex software solutions

• Strong project management skills with ability to manage multiple implementations simultaneously

• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels

• Technical aptitude with the ability to quickly learn and become proficient in new technologies

• Experience working in a global team environment and collaborating across time zones

• Problem-solving mindset with a talent for finding creative solutions to customer challenges

• Experience with CRM and project management tools

• Experience in mining industry will be helpful but not necessary

• Spanish language skills is a bonus!

💎  What Sets This Role Apart

• First Customer Success hire in the Americas region, pioneering our expansion

• Direct reporting line to the C-suite

• Opportunity to shape implementation processes for a growing market

• Potential to build and lead a regional team as we expand

🚀 Why Join CorePlan?

CorePlan is not just your average mining software company. We are one of Mining’s few modern tech companies and the only one that's shaking up the mining industry with our cutting edge digital operations platform.

We've replaced outdated paper and spreadsheet systems with a seamless, collaborative solution that's already winning over customers in Australia and around the world. Based in Perth, we're on a mission to modernize the mining industry, and we're gaining momentum.

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of software for mining.

If you're ready to make your mark in a tech-forward company, apply today and become a part of the CorePlan Crew!

❣️ Recruitment Agencies

We love your hustle and would love to work with you - however we are not engaging any currently. If you would like to register your interest in working with us please email View email address on app.swooped.co