RECEPTIONIST - PT (Afternoon)

Summary

The Receptionist is responsible for handling general organization phone calls, managing the reception area at the corporate office, and communicating with the public in a manner that positively reflects the image of the organization.

Primary Job Functions

• Duties

• Manage front entrance operations, including greeting visitors, answering inquiries, and coordinating visitor meetings with appropriate employee(s)

• Operate telephone switchboard: answer calls promptly, route calls, take messages, and monitor voicemail

• Answer general questions that are asked about the organization

• Handle the incoming/outgoing package deliveries to the front, mail, and front desk dropoffs

• Maintain updated information on employees, programs, and reception procedures

• Oversee meeting room scheduling for all CHS meeting spaces within the system

• Maintain neat spaces at reception desk, waiting area, and nearby meeting rooms

• Provide oversight of front desk security and assist with emergency procedures

• Serve as communication point for reporting facility problems and arrangements to appropriate person

• Perform other duties related to department goals and projects as needed

• Assist other departments with projects or events as time allows while maintaining the reception area

• Morning Shift Responsibilities

• Open office at the start of the business day

• Provide set-up and support for meetings such as new hire orientation and executive meetings

• Create signage for visitors, new employees, and other meeting groups if needed

• Place orders for supplies for front desk and orientation

• Coordinate orientation lunch

• Afternoon Shift Responsibilities

• Close office at the end of the business day

• Provide cleanup and support for meetings

• Order and coordinate delivery of business cards and name badges

• Order and coordinate delivery of floral arrangements as needed

• Contribute to a positive, engaging work environment.

• Display sensitivity to the service population’s cultural and socioeconomic characteristics

• Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.

• Develop a strong knowledge base and stay current on job-related issues and trends.

• Participate actively in departmental meetings, training, and education, as well as the quality process.

• Comply with CHS’s code of conduct, policies, procedures, and other obligations.

Education, Licenses & Certifications: High School diploma, GED, or equivalent required

Experience: Prior switchboard or customer service experience preferred