Permit Technician

Permit Technician

Throughout the recruitment process, candidates will have opportunities to learn about the Boerne Way and how our values shape the culture of our organization. We encourage applicants who are passionate about public service and committed to living these values to join our team. Together, we can make a meaningful and lasting impact on the City of Boerne and the community we are proud to serve.

The Boerne Way At the City of Boerne, we are more than an organizationwe are a team committed to serving our community with purpose, professionalism, and excellence. We seek individuals who not only possess the knowledge, skills and abilities to perform the job, but who also embody the values that define the Boerne Way. Our culture is built on five core values:

• Service We are dedicated to serving our community and one another with professionalism, responsiveness, and accountability.
• Excellence We strive for the highest standards in everything we do through continuous improvement, innovation, and quality service.
• Integrity We act with honest, ethics, transparency, and accountability, earning the trust of our community and coworkers.
• Respect We foster an inclusive workplace where everyone is treated with dignity, fairness, and appreciation.
• Collaboration We work together across departments and with our community to achieve shared goals and deliver exceptional public service.

Job Description

Provides excellent customer service by providing information and assistance to customers, property owners, staff members, the public, or others regarding general planning and permitting issues. Uses strong interpersonal, negotiation, and customer service skills to work effectively with various officials, staff, citizens, and customers. Manages the submittal and permitting processes for development applications as assigned.

• Provides excellent customer service by providing information and assistance to customers, property owners, staff members, the public, or others regarding, applications, project reviews, procedures, or other issues.
• Uses strong interpersonal, negotiation, and customer service skills to work effectively with various officials, staff, citizens, and customers.
• Provides technical support to the Planning and Permitting Divisions by conducting research; compiling and summarizing data in oral, written and graphic form; preparing technical reports, reports on Division activity; maintaining records
• Manages the submitting applications assigned, workflow, timelines, and permitting processes for development applications as assigned.
• Coordinates the intake, recording and dissemination of various documents, requests, payments, plans, reports and other review items through the review process in an efficient and timely manner.
• Effectively communicates using written and oral communication, including presentations, and the editing, oversight, or preparation of technical and staff reports.
• Assist other staff in the processing of cases, including but not limited to researching and collecting background information, creating maps and exhibits.
• Enters permit data into computer systems; processes payment transactions, compiles documentation, and generates reports; maintains tracking system for all plans submitted from time of permit application to permit issuance.
• Performs such other related duties as may be assigned.

Qualifications

• Education: An associate degree with some advanced coursework at an accredited college in planning, engineering, or a related field is required. Knowledge of permitting and municipal ordinances is preferred. One (1) year of experience and/or training in customer service, municipal planning and permitting, and/or local government, or an equivalent combination of education, training, and experience is required.
• Knowledge of: business English, spelling, and punctuation; standard word processing and spreadsheet software; and modern office procedures and practices.
• Skill/Ability to: Effective verbal and written communication skills are required. Work requires the ability to read and review site plans, building elevations, architectural and engineering plans, landscape plans, aerial maps, geographic information system maps, standard details, design manuals, general documents, ordinances, codes, reports, and correspondence. The ability to write general correspondence and clearly communicate code and ordinance requirements, code violations, plan deficiencies, and construction requirements or methods necessary to obtain compliance with the adopted codes, ordinances, policies, and procedures.
• Safety/Physical Requirements: Working conditions primarily involve a climate-controlled office environment with a high degree of public contact and field work in the form of property inspections. Fast-paced, high-volume office setting. Physical requirements include lifting up to 35 pounds rarely. Subject to standing, sitting, walking, and talking frequently; carrying, pushing/pulling, crouching, kneeling, bending, twisting, climbing, and balancing rarely.
• Certifications & Licenses Required: Must be bondable and possess a valid Texas Driver's License.

Application Process

1. Submit resume, cover letter, and application form.
2. Initial phone/video screening interview.
3. In-person interview with hiring manager and staff.
4. Skills assessment (if applicable).
5. Final interview and reference check.
6. Job offer to selected candidate.

Special Benefits & Perks

• Medical, Dental, & Vision 100% Paid by the city for the employee, option to add dependents. (City pays 46.2% for dependents, medical only.)
• Short-Term and Long -Term Disability
• Vacation/ Sick paid days off
• Holidays Paid
• Retirement plan - 14% City Contribution
• Workers Compensation Insurance & 100% salary indemnity

Application Timeline: The hiring process generally takes 2 to 4 weeks from application submission to offer. Join our team and help foster a community of learning and engagement in Boerne! City of Boerne is an equal-opportunity employer.