Patient Support Specialist

Job Description

Job Description

 

See your work in a new light.

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

 

Schedule: Monday–Friday, 8:00 AM–5:00 PM PST
Location: On‑site — Van Nuys, CA
(Work location subject to change based on business needs)

 

See Your Work in a New Light

At LUX Infusion , we're reimagining infusion care as something more human, more supportive, and more connected. Continuity of care matters — and the work that happens between prescriptions and refills plays a critical role in helping patients stay confident, informed, and on therapy.

We're looking for a Patient Support Specialist who wants their work to mean something — someone who brings care, accountability, and purpose to patient outreach, refill coordination, and pharmacy support.

Why This Role Matters

The Patient Support Specialist helps ensure patients receiving specialty or infusion therapies experience smooth, uninterrupted care. By coordinating refills, documentation, and authorizations, this role supports patients while enabling pharmacists and clinicians to focus on safe, effective treatment delivery.

In this role, you'll contribute to work that:

• Helps patients feel supported and prepared throughout ongoing therapy
• Strengthens communication between patients, providers, and pharmacy teams
• Supports compliance with pharmacy, payer, and regulatory requirements
• Advances a patient‑first, clinician‑led care model focused on outcomes

Every refill coordinated and every question answered helps maintain trust and continuity.

What You'll Do

In this role, you will:

• Support ongoing patient care by coordinating prescription refill outreach and follow‑up
• Gather required documentation from patients and provider offices to support therapy continuation
• Submit insurance re‑authorizations and prior authorizations as needed
• Communicate professionally with patients and providers while complying with all state pharmacy regulations and HIPAA requirements
• Ensure clinical compliance by asking required screening questions and escalating concerns appropriately to a pharmacist
• Serve as a point of contact for provider offices and help maintain strong referral relationships
• Collaborate with pharmacy operations teams to support daily workflow needs
• Assist with processing e‑scripts, faxes, refills, labels, and delivery coordination as permitted under pharmacist supervision
• Maintain accurate patient, insurance, and referral documentation in designated systems
• Identify opportunities to improve patient support processes while maintaining high standards of accuracy and service

What We're Looking For

You may be a great fit if you bring:

• A strong customer‑service mindset grounded in empathy and professionalism
• Clear, calm communication with patients, caregivers, and healthcare partners
• Comfort working in structured, regulated healthcare environments
• Strong organization skills and attention to detail
• A proactive, team‑oriented approach to patient support

Required Qualifications

• High school diploma or GED
• Current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration within 60 days, as permitted by state law)
• Experience providing customer service to internal and external customers
• Experience with data entry, technology navigation, and basic medical terminology
• Basic proficiency in Microsoft Office and related systems

Preferred Qualifications

• Pharmacy Technician certification (if not required by state Board of Pharmacy)
• One (1) or more years of experience in specialty pharmacy
• Experience communicating with healthcare practices, inpatient or outpatient facilities, skilled nursing, or home care settings

You don't need to check every box — we care just as much about how you support patients as your experience.

Why LUX Infusion

At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection .

Here, you'll find:

• Purpose‑driven work with meaningful patient impact
• A patient‑first, clinician‑led culture
• Supportive pharmacy and operations teams
• Clear expectations and collaborative workflows
• Opportunities to grow within specialty and infusion pharmacy services

Come help support patients through every refill and every step of care — and see what's possible when care comes first.

 

 

Pay Range/Rate

$25—$27 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at View email address on us.fitly.work or View phone number on us.fitly.work .

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization's mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a "stacked‑hands" mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.