Guest Services Associate

Job Summary:Serves as telephone support staff for sales and service departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.Essential Job Responsibilities:Inbound and Outbound Calls - Answers all inbound Guest center calls – sales, service, parts, and body shop. Makes outbound calls inviting guests to the dealership and to recall guests, owners who have missed first service. Contacts all no-shows to reschedule missed appointments, same day of missed appointment. Advises customers on special-order parts status, appointment reminders, and recall campaignsCustomer Service – Provide an awesome Guest Experience and make CSI follow-up calls.Works directly with service manager and service drive, personnel contacting customers for service opportunities.Participates in Tony Group activities with product knowledge and informational sessions.Additional Responsibilities: Adhere to the Tony Group StandardsSMILE: be positive and respectful to everyoneGREET: greet everyone within five feetHELP: help every guest or find someone who canTHANK: remember to always thank the guestGOLD: Go for Gold (Grand Opening Look, Daily)Required Skills/Abilities:Good verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent Customer service skills.Education and Experience:High School Diploma or equivalentOne month of related experience.Strong telephone skills required.Physical Requirements: Regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision. #J-18808-Ljbffr Paycom - ATS