Ticket Office Associate, Seasonal Part-time

Seasonal Part-time Ticket Office Associate

Under the general direction of the Ticket Office Manager & Assistant Ticket Office Manager, the Ticket Office Associate is responsible for general ticket office operations and ticketing transactions. Weekends required.

Essential duties and responsibilities include, but are not limited to, the following:

Patron Service and Experience:

• Ensuring that patrons and community members have an exceptional, welcoming, and inclusive experience when attending or interacting with Trinity Rep.
• Providing a high level, concierge-style customer service to patrons and visitors.
• In-bound and out-bound subscription and ticket sales and service.
• General informational calls.
• Creating personalized moments of patron appreciation, such as giving handwritten notes, flowers, treats, etc. as appropriate.

Ticketing and Sales:

• Processing and fulfilling ticket sales through various communication channels
• Assisting patrons with ticket exchanges and other requests
• Working will-call for performances

General Ticket Office Operations:

• Responding to mail and email inquiries
• Providing database cleanup
• Assisting in the preparation for mass ticket mailings

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

One or more years of professional experience in customer service; strong administrative and organizational skills; interest and/or involvement in an arts related enterprise; or equivalent combination of education and experience, box office experience is a plus.

Language Skills:

Ability to effectively respond to questions from groups of managers, employees, patrons, and the general public in writing, by telephone, and through face-to-face conversation.

Mathematical Skills:

Ability to work with simple mathematical concepts.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills:

MS Office Suite, G Suite, Collaboration Software (Microsoft Teams, Slack), File Sharing Software (Dropbox, One Drive)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to remain in a stationary position for prolonged periods of time.

Must be able to regularly ascend and descend stairs.

Must be able to regularly move about inside office spaces to access file cabinets, office machinery, etc.

Must have the physical ability to regularly operate a computer and other office productivity machinery (printer, scanner, copier).

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Employees must be able to work nights and weekends and holidays 100% of the time. Trinity Rep is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams.

Trinity Repertory Company is an equal opportunity employer dedicated to building a culturally diverse, equitable, and anti-racist environment. For information about Trinity Rep's commitment to antiracism, please visit trinityrep.com/antiracism