Physical Damage Specialist

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Physical Damage Specialist , you will within defined guidelines and framework, responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. Drives USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product. Works to resolve problems with a focus on the mission and exceptional member experiences.

This hybrid role requires an individual to be in the office 3 days per week . This position can be based in one of the following location: San Antonio, TX. Relocation assistance is not available for this position. We have multiple openings for this role.

What you'll do:

• Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.
• Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.
• Collaborates with 3PRM on vendor footprint to balance member needs and operational resources.
• Responsible for complaint and payment discrepancy resolution within the vendor MOI.
• Provides direction as needed on borderline Total Loss situations.
• Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.
• Acquires and applies advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.
• Supports workload surges and/or Catastrophe Operations, as needed.
• Assists with managing output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 4 years auto physical damage estimating experience.
• Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
• Capability to prioritize, problem solve and effectively communicate next steps and path to resolution.
• Effectively uses customer service and interpersonal skills, with a proven ability to build rapport and provide outstanding support. Adept at communicating effectively through various channels, including digital tools, to ensure prompt, accurate, and satisfactory customer experiences.
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
• Strong oral and written communication skills.

What sets you apart:

• Strong problem-solving skills and proven ability to work in a collaborative team environment.
• Strong time management & organizational skills with the ability to handle a high-volume workload.
• Advanced knowledge of CCC or other Estimating Platform experience.

Compensation range: The salary range for this position is: $77,120 - $147,390 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.