RN Navigator - Cardiology Clinic

Job Overview This role functions as the liaison and communicator between patients, caregivers, healthcare providers, and multidisciplinary team members, as well as post‑acute care and third‑party payers. The liaison discusses alternative care options with patients and caregivers and assists with discharge planning, facilitating movement along the healthcare continuum to ensure quality, cost‑effective outcomes. Education Required: Graduate of an accredited school of nursing. Work Experience Preferred: Associate’s or Bachelor’s degree in nursing. Required: 2 years of nursing experience. Certifications Required: Current RN license in state of practice; Basic Life Support (BLS) from the American Heart Association. Preferred: Certification in clinical specialty area. Knowledge, Skills and Abilities (KSAs) Proficiency in using computers, software, and web‑based applications. Effective verbal and written communication skills that can present information clearly and professionally to varying levels of individuals throughout the patient care process. Excellent conflict resolution skills. Ability to work a flexible work schedule (24/7, weekend, holiday, on‑call availability) and travel throughout and between facilities. Job Duties Provides continuity of care by ensuring smooth transitions between care settings. Develops relationships with patients and their multidisciplinary team to facilitate and/or navigate through subsequent treatment and follow‑up to reflect continuity of care. Manages high‑risk, complex patient care with the goal of minimizing readmission. Works closely with physicians to coordinate patient’s care plan communication; works with multidisciplinary team to maintain and implement up‑to‑date coordinated patient‑centered care plan; communicates with all members of the healthcare team as patient advocate. Prepares, executes, and reinforces post‑discharge care plan. Identifies barriers to care in an effort to elicit changes in processes for patients navigating the continuum of care. Collaborates with leadership to review processes with the goal of improving the clinical experience for referred patients and the referring physician. Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions, and communication style. Performs other related duties as required. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. Maintains and complies with the Compliance & Privacy Program and Standards of Conduct, reporting any known or suspected unethical behavior or compliance‑related concerns. Physical and Environmental Demands Medium Work – Exerting 20–50 pounds of force occasionally; 10–25 pounds frequently; and/or greater than negligible up to 10 pounds constantly to move objects. The job may involve walking or standing for significant periods and may require pushing or pulling at arm or leg height. Exposure to blood, body fluids, tissues, communicable diseases, and hazardous medications or waste is possible. Equal Opportunity Employer Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #J-18808-Ljbffr Ochsner Health