MULTI UNIT MANAGER - MUM

Multi-Unit Manager

The Multi-Unit Manager (MUM) is responsible for the operations of a market area of 4-6 restaurants. Their key role is to monitor and improve customer satisfaction and profitability through efficient operations and to protect the health of the customers through food safety and sanitation. The MUM overall focus is to provide leadership and communication skills to drive their districts results.

Responsibilities include:

• Increase average volume of sales and control restaurant costs
• Drive operations excellence!

Principal responsibilities and activities:

• Drives Sales at the Restaurant Level
• Local Marketing Tactics
• OER, BKC Visitations, and Genesh Inc. Progress Reports
• Execution of National Marketing Programs
• Be familiar with local competitors tactics, marketing, and operations

Maintain Clean & Safe Restaurants, Serving Hot & Fresh Food, moving at a Friendly & Fast Service!

• OER's and S.O.S. Metrics
• MUM Mini Audits
• Insurance Safety Audits
• Monitor, analyze, facilitate, and lead improvement and feedback: Sertec Customer Hotline and GuestTrac Results
• Upgrade facility and equipment to comply with all safety and hygiene standards

Manage and Lead Restaurant Management:

• Arrange, support, and provide Training and Education for the Restaurant Management Team
• Hire, Coach, Develop Restaurant Management Teams
• Manage People Development, Succession Planning, and Team Building
• Assists the RGM in teaching and coaching new crew members on crew stations, and making them feel their contribution is valuable.
• Effective Communication on a consistent basis with the Restaurant Management Team, with superior support and focus
• BKC Operating Standards
• Food Safety and Sanitation
• Maintain and Surpass Industry Service and Image Standards

Monitor and Manage Restaurant Financial Performance:

• Quarterly District Goals, and P&L Projections
• Develop Monthly forecasts for the market
• Analyze financial performance to identify issues in meeting financial goals
• Consult with RGM, and VP of Ops. And the Accounting Dept. to resolve issues/problems
• Ensure execution, and provide leadership of operations standards to achieve Restaurant Financial Goals

Principal Responsibilities:

1. Restaurant Visitations, Assessment, Follow-up and Training: Restaurant Visitation and Time in the restaurant comprises close to 70% of the MUM time.
2. OER and OER Action Plan Assessments; The MUM should ensure that the restaurant is always striving for 100% Action Plan Completeness, and OER Score metrics.
3. Night Visits: Night visits provide additional time in the restaurants, outside normal working parameters, to periodically ensure this critical time of our business in running with the highest level.
4. Weekend and Peak Period: It is required to work several weekends, and targeting visitations against weekend traffic. Given this, a MUM should also target a significant percentage of their visits during peak meal period hours.
5. Restaurant Non-Visitation Activities Days: All days in/out of the restaurant that do not include visitation activities: Business Planning, financial analysis/reviews, and management development, and other admin tasks.
6. Lead Restaurant Management Teams
7. Monitor/Manage Restaurants People Process: Hiring, Staffing Levels
8. Communication and Administration
9. Team Member Development and Involvement
10. Self-Development: Stay abreast of industry change. Set and achieve goals against development plan.

Required Competencies:

1. Ethics/Integrity
2. Values Diversity
3. Business Orientation
4. Technical Knowledge- Specialized
5. Innovative/Flexibility
6. Self-Improvement
7. Tactical Planning/Execution
8. Coaching/Training
9. Managing/Resolving Conflict
10. Foster Teamwork
11. Influence Skills/Advocacy
12. Challenge
13. Ability to take competencies and "teach" your team
14. Highly Effective Communication Skills

Critical Relationships:

• Vice President of Operations
• Human Resources Manager
• Director of Training
• BKC Field Team Members
• Classroom BKC Trainer
• Restaurant Training Manager
• Home Genesh Inc. Office
• Chief Operating Officer/Owner/Franchisee