IT Helpdesk Analyst

Join Metromont LLC

Would you like to be part of a family who loves to take on exciting challenges? Metromont LLC has been one of the leaders in the construction industry for nearly a century and is currently accepting resumes to be part of our dynamic team!

Metromont was founded in 1925 on the principles of faith, honor, and passion, and almost 100 years later, those values are still the foundation of who we are and everything we do. A third-generation company with nearly 1,500 associates across six manufacturing facilities in South Carolina, Georgia, Florida, Virginia, and Texas, Metromont is a leader and pioneer in the engineering and manufacturing of precast concrete. Most of all, we're a trusted partner, working side-by-side with our customers from the earliest stages of project design through turnover of the completed structure. In addition to the production of precast concrete, Metromont provides our customers with complementary design and engineering, hauling, erection, and field services to support their full construction needs. Across the eastern seaboard, the southeast, and even as far west as Arizona, our customers rely on us to provide innovative precast solutions and the best quality for their parking structures, data centers, multifamily housing, office buildings, warehouses, schools, and stadiums. And we do, because a trusted partner is who we are – and who we've been for nearly a century.

Position Purpose

Provides technical and software support to Metromont Associates. The individual in this position helps troubleshoot, analyze, prioritize, resolve, and/or facilitate issues to achieve a resolution for the associate.

Responsibilities

Troubleshoot general and company-specific hardware and software applications

Provide technical support to internal and remote customers

Resolve malware and virus infections

Uphold company IT policies, procedures, and best practices

Utilize ticket tracking software to assist end users with issues as they arise

Deploys computers to end users and ensures the correct software is installed on the pc

Setup user accounts and provide them with requested and approved permissions

Assist users with conference room usage

Troubleshoot Office 365 and Azure problems for end users

Troubleshoot printing issues for end users

Scope of Authority

This position is under the direct supervisor of the Director of IT

This position does not supervise others

Characteristics (Knowledge, Skills, and Abilities)

Minimum 1-2 years of prior help desk experience working with a ticket-tracking system

Customer-focused with excellent communication (written and verbal) skills

Strong organizational and prioritization abilities

Self-motivated and a willingness to learn new skills

Experience troubleshooting Windows 10 (and newer) operating systems and Office 365 business applications; prior experience with Server 2008, 2012, 2016,2019

Experience in Active Directory

Experience troubleshooting basic network issues

Education and Technology

Previous experience working in a helpdesk environment

Must encompass a supportive understanding of computers, Windows operating systems, and Microsoft applications

Work Environment / Schedule

Typically works inside in an office environment; some work in our plant environment may be required

Monday - Friday, 8am – 5pm; some projects and support requests may require after-hours and/or weekend work.

Metromont LLC (Company) is an equal opportunity employer. The Company is committed to the spirit and letter of all federal, state and local laws and regulations pertaining to equal opportunity. To this end, the Company does not discriminate against any individual with regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy (including medical needs due to pregnancy, child birth or other medical conditions), national origin, age, disability, genetic information, veteran status, or other protected status. This Policy extends to all terms, conditions and privileges of employment, as well as the use of all Company facilities.

The Company is also committed to making reasonable accommodations based on an individual's disability, religion, pregnancy, childbirth and related medical conditions (including, but not limited to, lactation), or any other protected status where a reasonable accommodation is required under the law.

No form of unlawful discrimination, unlawful harassment, unlawful refusal to reasonably accommodate or unlawful retaliation will be tolerated.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)