Maintenance Technician - SPLIT Position

Maintenance Technician - SPLIT Position

CTL MANAGEMENT, INC.

Position Description

Title: Maintenance Technician Location: OR

Exempt/Non-exempt: Non-exempt Reports To: Maintenance Manager

Effective Date: 11/1/2021

I. General Position Summary

The Maintenance Technician is responsible for the property's maintenance and repair under the direction of the Maintenance Manager and Property Manager. This position contributes to the overall profitability of the property by providing timely and comprehensive maintenance services to the grounds, buildings and individual units. This is accomplished with the primary focus being safety, appearance, cost and operational efficiency and within the budgeted financial goals of the property.

This position does not supervise other employees.

II. Essential Position Functions

A. MAINTENANCE RESPONSIBILITIES

1. Ensure the grounds and buildings are maintained in a fashion that enhances curb appeal and minimizes safety and health risks to staff and residents.

2. Maintain the common areas such the leasing office, bathrooms and gym and stock with supplies as needed.

3. Complete work orders and apartment turnovers within prescribed time frames as directed by the Property Manager or Maintenance Manager.

4. Respond to unscheduled emergency repair work providing either temporary or long-term repairs as the situation dictates. Be available for and respond to afterhours maintenance emergencies.

5. Perform ongoing pool and spa maintenance, lighting maintenance and trash control in order to minimize safety and health risks to residents, employees and visitors.

6. Evaluate the overall condition of the buildings and grounds and make recommendations for future repair projects intended to enhance the property or to prolong its life.

7. Maintain all necessary training and certification required to perform work on pools, spas and air conditioning units.

8. Help provide a safe, clean and healthy environment for all residents and employees.

B. ADMINISTRATIVE RESPONSIBILITIES

1. Utilize various administrative tools and property management software applications for effective communication, management of work orders, turnovers, emergency repairs, and other maintenance projects.

2. Keep the maintenance shop in clean, organized, and safe condition.

3. Maintain the prescribed level of inventory of parts, building supplies, materials and appliances in order to expedite repairs and turnovers and to minimize inconvenience to residents.

4. Accurately record time worked and take rest and meal breaks in accordance with company policy.

5. Maintain positive performance reviews with an overall score of 2.8 or better.

6. Maintain regular and reliable attendance.

7. Follow all company safety policies procedures and notify supervisor of any hazards.

8. Prepare reports for supervisors and the corporate office as required.

9. Understand and implement policies, procedures and guidelines established by the Portfolio/Regional Manager and/or the corporate office.

10. Stay current on all training requirements and assigned courses.

11. Be responsible for all tools provided to you, keep them in good condition and report any safety concerns to the Maintenance Manager.

12. Comply with all company policies as stated and outlined in the Process Procedures Manual (PPM) and Employee Handbook.

C. PROSPECT/RESIDENT RELATIONS

1. Engage with prospective and current residents in a professional and courteous manner.

2. Post notices, flyers, etc. on resident doors and/or throughout the property.

III. Secondary Functions

1. Show available units or models to potential residents on occasion.

2. Perform other duties as assigned or as deemed appropriate to meet goals and objectives established for the property.

IV. Physical Requirements

1. The employee must be able to drive, climb stairs, use step stools or ladders (with ladder safety training), twist, crouch, kneel or crawl and operate dollies frequently during the day. Employee is regularly required to lift, carry, pull or move 50 pounds and occasionally up to 100 pounds. Employee will occasionally be required to sit.

2. The employee must possess mobility to work indoor and outdoor and complete a wide variety of maintenance related tasks.

3. Be able to complete tasks inside and outside the office.

4. Drive a golf cart.

5. Drive on company business for training, company meetings, etc. on occasion.

6. The noise level in the work environment is usually moderate.

7. Work outside of normal business hours, which includes weekends and holidays.

8. Employee may be required to travel, but on rare occasion.

V. General Requirements

1. One year or more experience in multifamily property management or general building maintenance is preferred, but not required.

2. Basic repair and maintenance skills including carpentry, flooring, windows and doors, drywall and painting, plumbing, electrical, appliances, pools and spas, HVAC, lock and key is preferred, but not required.

3. Have basic skills with the operation of tools required for property and building maintenance.

4. Ability to speak, read, and write English competently.

5. Possess a valid driver's license, vehicle insurance, and have reliable transportation.

6. Have basic skills with computers and general office equipment.

7. Have excellent customer service skills.

8. Be able to communicate effectively with supervisors, staff, residents, and vendors using decision making, interpersonal skills, problems solving, and independent judgement and actions.

9. Ability to work independently and with a team and demonstrate initiative by completing tasks without being reminded or told.

10. Ability to effectively prioritize job responsibilities and meet deadlines.

11. Be able to learn new skills and improve maintenance expertise.

The above position description and statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required for the position. Duties, and responsibilities will change from time to time, or new ones may be assigned. This position description does not constitute a contract of employment.

Qualifications

Education

Required High School or Equivalent or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.