Administrative Assistant

Administrative Assistant

At FORT, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces and it all starts with the people who make them possible. FORT (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The Administrative Assistant supports the daily operations of the business unit by assisting the Business Administrator, account managers, and customers with a wide range of administrative and service-related tasks. This role helps keep communication flowing, ensures timely handling of customer inquiries, and maintains accuracy and organization of essential business unit processes.

What You Will Be Doing:

• Serves as the first point of contact for customers by managing incoming calls, greeting walk-ins, routing inquiries, and ensuring timely follow-up on questions, issues, and complaints.
• Maintain office supplies and inventory, coordinating with support office vendors to ensure timely replenishment and service.
• Organize and maintain project files to support smooth daily office operations.
• Assist with business unit events by prepping materials, coordinating logistics, and providing on-site support.
• Support billing and collections by maintaining backup documentation.
• Assist the sales team by preparing proposals and bid packages, assembling product information, tracking equipment orders, and supporting customer needs when account managers are unavailable.
• Coordinate with vendors to produce and track demo equipment and support documentation for customer returns and equipment status updates.
• Complete all additional administrative tasks assigned to ensure smooth business unit operations.

Professional Skills and Knowledge Requirements:

• High school education required, strong verbal and written communication skills and solid organizational abilities.
• Proficiency with Microsoft Office (Word, Excel) and basic knowledge of word processing, document scanning, and spreadsheets.
• Strong customer service skills, including professional phone etiquette, face-to-face communication, and the ability to respond promptly and accurately to inquiries.
• Ability to read and write basic business correspondence, follow written and verbal instructions, and present information clearly to customers, vendors, and internal staff.
• Basic math skills, including the ability to calculate percentages, ratios, and interpret bar graphs.
• Ability to solve practical problems, manage multiple tasks, and work effectively with limited standardization.

Why Should You Apply?

At FORT, your work matters, and it's easy to see the impact you make. That's because we're 100% employee-owned, and everyone here has a stake in how we show up for each other, our customers, and the future we're building. You'll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORT is a place where you can bring your best and build what's next.

The benefits of ownership

At FORT, you're not just covered you're supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here's a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORT is an equal opportunity employer, including individuals with disabilities and veterans.