Outbound Logistics Manager - LA/Redlands

Candidate must be based in the LA/Redlands area. This is a hybrid role with a weekly expectation of splitting time between our Redlands Distribution Center, Downtown LA office, and remote work. Outbound Logistics Manager Outbound Logistics Management Oversee outbound shipments across the US and Canada from regional distribution centres to B2B (retail/wholesale) and B2C (e-commerce) customers, managing domestic and cross-border freight including FTL, LTL, parcel, and intermodal. Ensure timely and accurate deliveries in line with customer SLAs, promotional calendars, and seasonal peaks. Monitor transport lead times, carrier capacity, and service levels to support product launches and in-season replenishment. Manage a team of one coordinator. Carrier & 3PL Coordination Manage relationships with third‑party carriers, parcel services, and 3PL providers across North America. Negotiate freight rates and service agreements to achieve optimal cost‑to‑serve. Track carrier performance and lead issue resolution for delays, damages, or service failures. Process & System Optimization Drive continuous improvement initiatives to optimize outbound flows, including route optimization, load consolidation, and carrier mix. Collaborate with DC operations and customer service teams to align outbound activities with inventory and order fulfilment priorities. Compliance & Documentation Ensure compliance with international and local transportation regulations, including customs clearance for outbound cross‑border shipments. Maintain accurate and timely transport documentation, shipping labels, and export paperwork. Data & Performance Reporting Develop and report on KPIs such as OTIF (On Time in Full), delivery cost per unit, and carrier reliability. Analyse transport costs and budget adherence to support forecasting and strategic planning. Key Skills & Capabilities Proven experience in outbound transport management, preferably in fashion, footwear, or 3PL industry. Experience with retail, wholesale, and e‑commerce delivery models. Deep understanding of cross‑border logistics and trade between the U.S. and Canada. Proven success managing multi‑region carrier networks and 3PLs. Experienced in leading implementation and integration of new service providers. Travel may be required (up to 5%). Strong communication and stakeholder management skills. Strong project management skills. Hands‑on experience with TMS systems. Analytical and data‑driven mindset with strong attention to detail. Ability to work under pressure and meet strict deadlines during seasonal peaks. Knowledge of sustainability in transport/logistics (e.g., CO2 tracking, low‑emission delivery). Familiarity with omnichannel delivery and reverse logistics (returns handling). Experience with customs documentation and Incoterms for outbound shipments. Ability to work at a standard computer set up 40+ hours per week, with or without accommodations. Benefits Welcome to the brand pair of Docs. Employee discount of 65% off footwear and 50% on accessories. Early Friday finish in the summertime. Hybrid work schedule. Affordable & comprehensive Medical, Dental & Vision packages. Employee Assistance Program – for when times might get tough. 401(k) Pre‑Tax and Roth Retirement savings plans. DM Foundation, supporting and empowering our communities around the world. Paid volunteer hours. Pay Details $90,000 - $105,000 per year. Exact compensation may vary based on skills, experience, and location. EEO and Accommodation Statement We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team by email at View email address on click.appcast.io. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. #J-18808-Ljbffr Dr. Martens