Client Services Supervisor

Overview About Us: Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at Position Client Services Supervisor Schedule: M-F 8:00am-4:30pm Location: Onsite in Atlanta, GA Compensation: $55,000-$60,000 Responsibilities The Client Services Supervisor works with all members of the Client Services team, as well as with internal RMP departments and external clients. Direct daily team resources to ensure task completion and understand resource reallocation needs when outages occur. Train new employees, refine processes, and recommend process enhancements. Accurately process all internal and Client transaction, account update and placement files in a timely fashion. Proficiently take inbound calls and translate Client and internal requests into system updates with the highest level of accuracy. Perform month-end remit process and deliver invoices, reports, checks and interface with Accounting to ensure ACH funds are sent when requested. Effectively manage client relationships. Develop tools that contribute to the efficiency and productivity of the entire Client Services team. Document and maintain procedures for all tasks. Support the Client Services team to ensure that The Company is meeting deadlines and deliverables. Provide summary communications to the Manager of Client Services. Coordinate and participate in client meetings and conference calls between The Company and external clients. Coordinate, validate, and deliver Client special projects and reporting (e.g., reconciliation of Inventory & Client Audits). Identify, document, submit and test programming tickets for needed client changes and development. Provide cross-training to other client service team members. Maintain client reporting schedule and month-end processing. Qualifications Superior mathematical skills that include advanced accounting skills (e.g., invoicing and processing of statements). Superior proficiency in Microsoft Office products (Word, Excel, PowerPoint, etc.). Superior knowledge of client systems and various secure file transfer systems and processes. Ability to adjust to changing client priorities. Ability to recognize the need for, and maintain levels of, confidentiality as needed in leadership functions. Excellent customer service skills. Excellent organizational skills; must be able to efficiently manage a variety of projects and customer needs simultaneously. High school diploma or equivalent plus two or more years related experience and/or training, or equivalent combination of education and experience. Must have flexibility in scheduling as evenings and weekends will be required. Schedule may be dictated by client needs and deadlines. #J-18808-Ljbffr Med A/Rx