Service Advisor

Laramie Range FordOur goal at Laramie Range Ford is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.We offer:Pay based on experienceMedical & dental insurancePaid vacationClosed SundaysGreat work environmentWonderful cultureResponsibilities:Make sure the work specified on the repair order is completed with efficiency, accuracy and in accordance with dealership policiesExplain to technician what customer has described so that the technician can diagnose, maintain, and repair vehicle automotive systems efficiently.Communicate with customers about what the technicians may have found and if any additional service is needed. Explain online multi-point inspection reportMake sure repairs under warranty are completed to manufacturer specificationsRequirements:Are a fast learnerHave excellent written and verbal communication skillsHave excellent customer service skillsAre a team playerAre computer literateHave a valid driver’s licenseResponsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend needed maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersRequirements:Proven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultant is a mustAbove average energy levelA desire for a long term career with a growing organizationPersonal and professional integrityADP computer experience a plusLaramie Range Ford is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.