Client Services Representative

Job Description

Job Description

Overview:

The Client Services Representative is the company?s first representative of support for customers and ensures they are satisfied with their phone/email experience. The Client Services Representative will mainly answer phones, voicemail, store email and order requests. In addition they will schedule appointments and enter client data.

Roles and Responsibilities:

The Client Services Representative will/is:

• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
• Be courteous and pleasant with coworkers and supervisors
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards
• Encourages positive working relationships between departments that enhances the customer experience
• Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Manage/book customer appointments
• Assist clients with the status of their purchases and assist with their questions, needs and order requests
• Complete all necessary data entry. Ensure all administration and client service paperwork is accurate, processed and updated
• Ensure that offices and common areas are kept organized, clean and safe for all employees and customers
• Provide back up support for Reception and Financial Services

Qualifications and Education Requirements

Educations:

• High School diploma/GED required
• 5+ years in cash handling and customer service

Communication:

• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff

Leadership:

• Able to demonstrate problem resolution skills
• Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds

Organizational Skills:

• Ability to manage multiple tasks simultaneously while prioritizing
• Detail oriented
• Demonstrate the highest level of ethics and integrity

Required Skills:

• Excellent verbal and written communication skills with attention to detail
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, power point & email) proficiency