IT Help Desk Technician

Role Overview The Level 1 Help Desk Technician provides technical support for First Horizon Bank employees who rely on technology to serve customers. The role involves troubleshooting PC hardware and software issues, networking, database, and server/client relationships. The technician will work in an office environment and may require occasional travel. What You Will Do Provide technical support for technology issues, including personal computers, printers, and multi-functional devices. Troubleshoot and resolve issues through various channels, including Remote Desktop Management systems and Active Directory. Why It Might Be a Fit This role requires excellent customer service skills, analytical skills, and the ability to work effectively with end users, IT team members, and vendor partners. The ideal candidate will have a good foundation of technical knowledge and experience in troubleshooting PC hardware and software issues. Requirements Good foundation of technical knowledge and experience in troubleshooting PC hardware and software issues Excellent customer service skills Analytical skills Sound judgment Ability to work effectively with end users, IT team members, and vendor partners Experience working in an inbound help desk environment Excellent verbal and written communications skills Excellent interpersonal and professional interaction skills Self‑motivated and directed Capable of independent decision making and prioritization of tasks Knowledge of ServiceNow (plus) Minimum of 1 year in a similar job function Degree in IT related field or technical certifications (plus) Benefits Medical with wellness incentives Dental Vision HSA with company match Maternity and parental leave Tuition reimbursementMentors program 401(k) with 6% match #J-18808-Ljbffr