General Manager

Job Description

Job Description

We value bright, adaptable, energetic team players with a strong desire to contribute and lead. If you possess an insatiable curiosity and an eagerness to learn, we want you on our team. We are an evolving company with a focus on four values: community, kindness, contribution, and growth.

Our mission is simple: At Sweet Cow, we are committed to making the best-tasting ice cream, served by the friendliest scoopers, in the cleanest shop on the planet. 

Let's scoop smiles together!

Your role: 

The General Manager provides strategic direction, maintains operations, and drives results through people development, sales, and growth. General Managers hire, train, and coach through company values to uphold standards and achieve the company mission. If you thrive on challenges and are eager to explore opportunities for personal and professional growth, this role is designed for someone like you. A natural leader with exceptional delegation skills and a keen ability to adapt to evolving landscapes, you are dedicated to ensuring customer satisfaction and fostering connections within the community. Your friendly, positive, and enthusiastic demeanor makes you an ideal addition to our team, and we look forward to welcoming you on board! 

Your Contribution and Responsibilities:

Focus on Customers and Community

• Provide consistent, positive, and engaging customer experiences rooted in company values
• Create and foster a customer-centric shop culture 
• Address customer needs and concerns through genuine care and authentic human connection
• Embrace, share, and coach customer feedback
• Cultivate and nurture a lively and spirited shop vibe for the team and customers
• Create and foster community connections outside the shop

Build Effective Teams

• Design and execute strategic staffing plans that meet the needs of the business
• Identify and hire the right talent 
• Ensure effective onboarding and training to ensure retention and minimize employee turnover
• Foster a growth-oriented environment through continuous team development, coaching, and feedback
• Plan and execute company training programs
• Contribute to and conduct sessions for the company manager-in-training program 
• Supervise and address team performance

Execution

• Ensure the overall health of the business by achieving the company’s mission in the most efficient and financially responsible way
• Ensure effective execution of daily operations
• Navigate ambiguity, embrace and lead change, and make intentional and strategic decisions
• Clearly detail and communicate shop performance to the leadership team 
• Utilize and oversee established systems, tools, and procedures
• Uphold company standards and norms
• Coach and uphold Sweet Cow’s standard of cleanliness
• Ensure optimal product and supply levels through accurate inventory taking and ordering
• Delegate tasks based on customer flow and necessary action items 
• Thrive in a fast-paced environment with a positive attitude

Communicate with Impact

• Utilize open and direct communication
• Engage, connect, coach, and lead teams with clarity, positivity, and kindness
• Train, coach, and provide feedback, creating an understanding of our company, shop priorities, and menu 
• Develop teams through sharing the company's mission, values, history, and purpose
• Clearly, directly, and with vision deliver team messaging, creating a culture of comprehension and enthusiasm for all things ‘Sweet Cow’
• Communicate with precision and influence across various communication channels while articulating knowledge and desired outcomes with clarity & positivity
• Embrace feedback and communicate in a timely, considerate, and detailed manner
• Create and foster a challenging and rewarding culture through meaningful contribution and a sense of team pride
• Create, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectations

Requirements

• High school diploma or GED required
• Minimum of three years of service industry experience and two years of management/leadership experience
• Must be a minimum of 21 years of age 
• Able to lift up to 50 lbs
• Ability to stand for the entirety of a shift
• Willingness and ability to work some nights, weekends, and holidays
• Maintain consistent attendance and punctuality
• Adhere to the written schedule
• Maintain a weekly schedule of 42-44 in-shop hours

Compensation

• $66,500 / year

Rewards & Bonuses

• Bonus Program based on shop performance 

Benefits

• Health insurance benefits (50% employer paid)
• Company Wellness Contribution of $1,200 annually
• 401(K) Plan with a 4% employer match
• Dental Plan (employee paid)
• Vision Plan (employee paid)

Paid Time Off

• Three Weeks Paid Vacation (with tenure-based increases) 
• Additional Paid Sick Leave
• Paid Holidays (Thanksgiving and Christmas)

Perks

• Opportunities for career growth and development
• Discounted employee store 
• Friends & family ice cream discount 
• Free ice cream daily

 

JOINING THE HERD: OUR HIRING PROCESS
We’re excited you're interested in being part of Sweet Cow! Our hiring process is designed to be smooth, transparent, and efficient—so you know what to expect every step of the way. The following steps are tentative and subject to change. 

 

Application Submission Window

• Open until we find the right person for the role.

Resume Review 

• We check out resumes and applications as they come in. 

Google Meet Screening 

• If your resume looks like a great fit, we will schedule a quick virtual chat within a week of your submission.

Performance Tasks

• You will receive two task prompts within one day of our Google Meet discussion.
• Responses are due within 48 hours of receiving the tasks.

In-person Interview, Performance Task Review & Stage 

• Within five days of your Google Meet screening, we’ll invite you in for an interview, review your performance tasks, and give you a chance to experience Sweet Cow in action via a stage.

Reference Checks & Offer

• If everything went great in our interview, we will reach out to your references and follow up with an offer letter within 48 hours of the in-person interview.

Start Date 

• We will work with you to determine the best start date. Welcome aboard!

Applications are accepted on an ongoing basis.