Front Desk Supervisor
ADP
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Front Desk Supervisor
Full Time San Marcos, CA, US
Property: Fairfield by Marriott San Marcos
Position Overview: We are seeking a Front Desk Supervisor to support and lead our front desk team. This role is ideal for someone with strong leadership abilities, excellent guest service skills, and a desire to help guide and grow the department. Marriott experience is a strong plus.
Key Responsibilities:
- Provide daily leadership, coaching, and support to front desk associates.
- Ensure smooth, efficient front desk operations across all shifts.
- Lead monthly front desk team meetings.
- Review and approve scheduling, shift coverage, and team time-off requests.
- Assist in training and onboarding new employees to ensure brand and company standards are met.
- Handle escalated guest issues with professionalism and care.
- Utilize system platforms accurately; Marriott experience preferred.
- Support the GM/AGM with operational tasks as needed.
Qualifications:
- Previous front desk or hotel supervisory experience required.
- Marriott experience preferred but not required.
- Strong communication, leadership, and problem-solving skills.
- Open availability, including weekends and holidays.
- Reliable, team-focused, and committed to delivering excellent guest service
Vacancy posted 2 days ago
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