Care Coordinator

Job Description

Job Description

Are you passionate about healthcare, behavioral health, and creating exceptional patient experiences? Do you have experience with front desk operations, patient scheduling, and insurance prior authorizations? How about providing outstanding customer service while keeping a busy medical office organized and running smoothly?

Have you been looking to combine those skills into your dream role?

Well, you're in the right place! Catalyst Psychiatry is hiring a Front Office Care Coordinator to join our team in Corvallis, Oregon .

Key Details:

• Pay: $19-$24/hr
• Benefits:
  • E mployer-paid medical insurance for employees (vision included)
  • Dental insurance available at a low employee cost
  • 401(k) with employer match (3%)
  • Paid Time Off (PTO)
  • Half-day Fridays
  • Free employee parking
• Location: 2222 NW Lincoln Ave, Corvallis, OR 97330
• Schedule: Full-time, Monday through Thursday approximately 8:30 AM-4:30 PM, Friday approximately 8:30 AM-12:00 PM

Who We Are:

Catalyst Psychiatry is a behavioral health and psychiatry practice dedicated to supporting the mental health and well-being of the communities we serve. Based in Corvallis, Oregon, our team provides compassionate, patient-centered psychiatric care in a welcoming and professional environment.

We're seeking a dependable, organized professional who can serve as an important connection between patients and providers while helping ensure the daily operations of our practice run smoothly. This role was created to provide consistent front-office support, improve patient experience, and help maintain efficient office flow.

To learn more, check out our website:

Catalyst Psychiatry, LLC is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.

Who You Are:

You are organized, compassionate, and thrive in a patient-facing environment. You enjoy helping others, communicating clearly, and managing multiple priorities throughout the day. You understand the importance of professionalism, confidentiality, and attention to detail when working in a healthcare setting. The ideal candidate is strong with patients, organized, and comfortable in a medical environment.

Other qualifications include:

• Education: High school diploma or equivalent required; additional healthcare or administrative training preferred.
• Credentials: Medical office, administrative, or healthcare-related certifications preferred but not required.
• Technical Skills: Experience with front desk reception, scheduling, answering phones, administrative support, insurance prior authorizations, and HIPAA-compliant administrative practices and billing experience preferred.
• Customer Service Skills: Strong patient-facing communication and the ability to provide a welcoming experience for patients and visitors.
• Clinical Support: Comfortable assisting with light clinical duties such as obtaining vital signs, with training provided.
• Ability to pass a pre-employment background check.

What You’ll Do:

As the Front Office Care Coordinator, you will serve as one of the first points of contact for patients while coordinating administrative processes that support quality patient care. You will help create a positive experience for patients while ensuring efficient day-to-day operations.

A typical day will consist of:

• Greeting and welcoming patients in a friendly, professional manner.
• Answering and returning patient phone calls.
• Scheduling appointments and providing administrative support.
• Processing and coordinating insurance prior authorizations.
• Maintaining accurate records and HIPAA-compliant documentation practices.
• Supporting office operations and ensuring smooth patient flow throughout the day.
• Assisting with light clinical support duties, such as obtaining blood pressure or oxygen saturation readings, with training provided.
• Collaborating with providers and team members to deliver an exceptional patient experience.
• Other duties as assigned.