Warehouse Shift Lead

Warehouse Shift LeadLocation: Pembroke MAEmployment: Full TimeReport To: Warehouse + Inventory ManagerJob SummaryThe warehouse Shift Lead is responsible for overseeing and assisting in daily warehouse operations during their assigned shift. This role ensures efficient order fulfillment, accurate inventory handling, and a safe, organized work environment. The shift lead is the first point of contact for all warehouse staff, providing direction, support, and accountability to meet operational goals and standards.Main ResponsibilitiesLeadership and Team Oversight Lead and support warehouse staff in day to day operations and special projectsAssign and prioritize tasks for warehouse staff during each shiftTrain new employees on warehouse systems, processes, and proceduresAct as the primary point of contact for all warehouse staff questions and concernsEscalate issues, concerns, or operational challenges to management when necessaryMonitor team productivity and ensure tasks are completed accurately and efficiently, reporting any concerns to managementOperations Management Oversee and assist in picking, packing, and shipping accuracy for e-commerce ordersManage customer service emails regarding to product questions, e-commerce issues and resolutions for all associated brandsOversee and assist in processing e-commerce return orders in an accurate and efficient mannerOversee and assist in physical deliveries or pick ups of goodsEnsure all outgoing shipments are processed on time and meet company standards for accuracy and qualityCoordinate shipments across multiple carriers (UPS, FedEx, USPS, etc.)Receive incoming shipments via freight, parcel, or any other delivery methodsVerify incoming shipments are accurate and complete against purchase orders or packing slipsUpdate inventory systems to reflect received goods accuratelyOversee and assist in preparing products for sale such as labeling, stickering, etc.Inventory and Organization Ensure all inventory is properly labeled, stored, and organizedMaintain accurate inventory records and oversee and assist in audits or recountsInvestigate and reconcile inventory discrepanciesMaintain warehouse layout efficiency and product accessibilityMaintain an organized and clean warehouse spaceProcess and Performance Identify areas where improvements can be made to increase speed, efficiency, and organizationSupport overall labor efficiency and productivity targets