Customer Care Specialist I (58620)

Customer Care Specialist IFarmington, Care Center - Farmington, MO 63640OverviewPosition Type: Full Time Category: Customer ServiceDescriptionCustomer Care SpecialistMake a Positive ImpactFirst State Community Bank in Farmington is seeking a quick learning, positive and energetic individual for a Customer Care Specialist. As a Customer Care Specialist, you are responsible for accepting calls from across our statewide footprint, analyzing information and finding the best solution for our customers, while maintaining the highest quality of service at all times.Responsibilities in Accordance with Our Corporate ValuesProfessionalismPromote high integrity of FSCB through consistent representation of organizations core valuesAdaptabilityEfficiently and accurately transfer incoming callsInitiativeDeveloping customer relationshipsOffer customer support regarding questions, concerns or confusion around products or servicesAccountabilityMaintain a high level of customer service in every interaction with customers, fellow employees and organization teammatesWhat You Can ExpectCompetitive pay and benefits package - with variable compensation program based on team performance401(k) with generous employer match benefitHelpful, qualified, and available leadershipA caring, stable work environmentQualificationsHigh School Diploma or EquivalentSome College is preferredPrevious Call Center experience preferredWillingness to strive for exceptional efficiency and accuracyExceptional customer service skillsAbility to interact and contribute in a team environmentQualificationsAdditional InformationBeing a First Stater ... Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you're passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.Do you have what it takes to be a First Stater?Make a Difference - Apply Now!First State Bancshares Inc. is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.