Housekeeping - Temecula KOA at Vail Lake Resort

Description:

The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our housekeeping hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

WORKING HOURS:

• Seasonal, Part-time starting in May
• Days will vary depending on needs of the department and can be Sunday-Saturday
• Scheduled hours can be from 7am-8pm but most occur 10am-8pm
• 10-25 hours/week depending on occupancy and position
• High activity around all holidays and weekends
• $17/hour and up depending on experience.

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy
• Communicate with all staff and management using Teams
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure positive environment for all guests
• Coordinate with Guest Service/Front Desk staff for guest arrivals
• Coordinate with Guest Service/Front Desk staff for problem resolution when applicable
• Utilize creative problem solving skills
• Daily cleaning and maintenance of the restroom facilities
• Janitorial duties on all buildings at the campground
• Cleaning and preparation of deluxe cabins and deluxe tents for guest arrivals. This includes but is not limited to: striping of linens, washing of dishes, cleaning of all surfaces, making beds, vacuuming, replenishment of consumables, tidiness of outside areas, etc.
• Laundry of linens for deluxe accommodations as needed
• Contribute to the organization of all housekeeping supplies
• Complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground.

• Good customer service and communications skills

• Ability to multi task and prioritize

• Able to work with others and work independently

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 30 lbs.

• Climb stairs, bend, lift, and move repetitively as needed

• Ability to thrive in a fast-paced environment

• Actively communicate both verbally and written

• Speak English, bilingual a plus

PM21

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