Sr. Director, CoE Solution & Delivery Design Lead

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Senior Director, CoE Solution & Delivery Design LeadGlobal Professional Services Solutions CoERole OverviewSalesforce Professional Services is building a Global Solutions CoE to create a more consistent, scalable, and predictable way to shape and deliver professional services (pro serve) programs.We are looking for a Solution & Delivery Design Lead to help define how Pro Serve programs should be designed before they move into delivery. This role will focus on creating repeatable delivery models, standard workstreams, staffing patterns, handoff checkpoints, and delivery readiness guidance for pro serve engagements.This is a practical, execution-focused role. The right candidate understands how professional services programs are scoped, staffed, mobilized, and delivered and can turn that experience into reusable models that help the field move faster with more confidence.The role sits within the Global Professional Services Solutions CoE and will work closely with Commercial Architecture, Practice & Domain Overlay, Agentic Enablement & Insights, Shared CoE Operations, and CoE Field Advisors.What You Will Do1. Define Repeatable Delivery ModelsBuild standard delivery patterns for large and complex programsDefine common phases, workstreams, milestones, and control pointsCreate reusable delivery templates for $1M+ programs2. Standardize Scoping-to-Delivery HandoffDefine what “delivery ready” means before a program is handed offCreate handoff checklists from SSSL / solutioning teams to DAM / delivery teamsReduce ambiguity between what was sold, scoped, estimated, and what must be delivered3. Build Staffing and Role ModelsDefine standard role mix by program type, complexity, and delivery modelCreate guidance for onshore, offshore, GDC, and blended delivery structuresSupport more accurate staffing assumptions during estimation4. Improve Delivery PredictabilityIdentify common delivery risks that begin during scopingBuild delivery readiness guardrails into the solution design processHelp reduce preventable rework, scope gaps, and mobilization delays5. Create Reusable Program AssetsBuild standard workstream modelsCreate delivery design templatesMaintain reusable program patterns, checklists, and readiness tools6. Collaborate Across the EcosystemPartner with GDC to ensure delivery models are executable at scalePartner with Practices to incorporate product and domain delivery realitiesPartner with Delivery Innovation & Governance to align delivery patterns, quality controls, and governance expectationsPartner with PS Operations to ensure staffing, resource planning, and delivery setup assumptions are practicalPartner with Growth & Offering to align reusable delivery patterns with go-to-market offeringsPartner with Sales Excellence to ensure delivery design supports cleaner deal progression and handoffWhat Success Looks LikeLarge programs have clearer delivery models before contract signatureHandoffs from scoping to delivery are cleaner and fasterStaffing assumptions are more accurate and repeatableDelivery teams receive better context, fewer surprises, and clearer scope boundariesField teams use standard workstreams, delivery patterns, and readiness checklistsProgram startup risk is reducedCoE assets are adopted across regions, operating units, and major program typesMinimum Qualifications10+ years of experience in professional services, delivery leadership, solution architecture, program delivery, or consultingSalesforce Professional Services or Salesforce ecosystem experienceStrong understanding of enterprise delivery lifecycle from scoping through mobilization and executionExperience designing or leading large technology / Salesforce / multi-cloud delivery programsStrong knowledge of delivery workstreams, staffing models, role mix, governance, and delivery readinessExperience working with distributed delivery teams, including GDC / offshore modelsAbility to translate complex delivery experience into simple, reusable methods and toolsStrong communication skills and ability to work across sales, solutioning, delivery, operations, and practice teamsPreferred QualificationsExperience with large transformational programs over $1MExperience building delivery playbooks, governance models, or reusable delivery assetsFamiliarity with Data Cloud, Agentforce, multi-cloud implementations, or regulated industry deliveryExperience working in a global matrixed organizationExperience using delivery data to improve future scoping and estimationWhat Kind of Person Will SucceedPractical delivery leader who understands what really happens after a deal is signedStrong pattern thinker who can turn messy delivery experience into simple modelsComfortable working across solutioning, delivery, operations, and governance teamsFocused on making the field faster and more effective, not creating process for process’s sakeAble to balance global consistency with local delivery flexibilityStrong collaborator who earns trust through clarity, usefulness, and executionA Day in the LifeA typical day may include reviewing a large deal to confirm whether the proposed scope is delivery-ready, working with GDC to validate staffing assumptions, refining a standard workstream template based on lessons from a recent program, and partnering with Practices to ensure the delivery model reflects product-specific realities. You may also help define a cleaner handoff process from solutioning to delivery, update a readiness checklist, and support the CoE team in turning delivery learnings into repeatable global standards.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.SummaryLocation: New York - New York; Illinois - Chicago; Massachusetts - Boston; Georgia - Atlanta; Indiana - IndianapolisType: Full time