Platform Engineering Manager

Role Description

PerfectServe is looking for a Platform Engineering Manager to lead and grow the team behind our cloud platform. You'll coach and develop a group of platform engineers while staying hands-on with our hardest infrastructure problems, and you'll help shape the platform roadmap alongside your Director and our engineering and product partners.

We work in healthcare SaaS, where reliability and security touch patient care, so this role carries real responsibility. What matters most is showing up well across the board: pairing technical depth with collaboration, clear communication and good judgment, rather than being strong in just one area. The work you and your team do supports the healthcare community we serve every day.

Essential Functions

• Team Leadership & People Management:
  • Lead, mentor and grow a team of platform engineers.
  • Own hiring, onboarding, performance management, career development and day-to-day prioritization.
  • Nurture a culture of engineering excellence, accountability and psychological safety.
• Technical Leadership & Architecture:
  • Stay hands-on as a player-coach.
  • Contribute to architecture decisions, infrastructure-as-code and code reviews.
  • Dig into the toughest infrastructure problems.
  • Establish patterns and best practices for the team and broader engineering team.
• Platform Roadmap & Planning:
  • Contribute to the platform roadmap and turn org strategy into your team's plan of record.
  • Balance reliability, cost, security and developer experience.
  • Make team-level build-vs-buy and tooling decisions.
  • Manage your team's capacity and commitments.
• Cloud Implementation & Strategy:
  • Guide the deployment and evolution of cloud solutions with a strong focus on AWS.
  • Use modern Infrastructure as Code and automation.
  • Evaluate emerging technologies and recommend adopting them.
• AI & AIOps Enablement (in partnership with Platform Operations):
  • Ensure the platform exposes observability, automation and integration points for AIOps.
  • Partner closely to enable operational ownership of AIOps practices.
• Reliability & Operations (in partnership with Platform Operations):
  • Ensure systems meet the SLIs and SLOs owned by Platform Operations.
  • Support incident response and participate in blameless post-mortems.
  • Drive engineering improvements from post-mortems.
• Cross-Functional Collaboration & Communication:
  • Partner with product, security, Platform Operations and engineering teams.
  • Communicate technical strategy and trade-offs clearly to technical teams and stakeholders.
• Continuous Improvement & Innovation:
  • Keep the team current with tools, technologies and best practices.
  • Champion initiatives that move PerfectServe's platform forward.

Qualifications

• 8+ years of platform engineering experience, including 2+ years leading or mentoring a team.
• Extensive hands-on Kubernetes administration at scale, including ArgoCD, Helm and cluster lifecycle management.
• Expert-level proficiency with Terraform and Infrastructure as Code frameworks.
• Deep expertise with AWS (networking, compute, storage, security) and containerization in cloud-native environments.
• Working knowledge of observability, developer-platform (IDP) patterns and security/IAM principles.
• Excellent written and verbal communication skills.
• Must be available for on-call escalation coverage.

Requirements

• Experience partnering on AIOps practices and tooling.
• Experience in healthcare SaaS or another regulated environment.
• Experience designing internal developer platforms or X-as-a-Service offerings.
• FinOps / cloud-cost awareness.
• Experience leading a mix of full-time employees and staff-augmentation contractors.
• AWS Solution Architect Professional and/or Kubernetes (CKA/CKAD) certifications.

Benefits

• Remote first work environment.
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy.
• Internal Advancement Opportunities.