SERVICE TECHNICIAN

Job Description

Job Description

JOB TITLE: Service Technician

 

EMPLOYER: Hi-Line Refreshment Services, Show Low AZ

 

DEPARTMENT: Service Dept.

 

REPORTS TO: General Manager

 

EFFECTIVE DATE: Upon Hire

 

POSITION: Full-Time, Hourly, Starting pay: $22/hr (experience-based)

 

 

SUMMARY:

This skilled position is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. This person diagnoses equipment problems, using judgment to determine how to best repair or replace it. This position requires lifting, carrying, pulling/pushing heavy equipment, mechanical aptitude, and a working knowledge of cooling systems.

SCHEDULE: 

• This job is Monday-Friday, 7:30am – 4pm (30min auto lunch). Weekends as needed when on-call.

 

DUTIES AND RESPONSIBILITIES:

• Repair and perform preventative maintenance on coolers, fountains, bar guns, ice makers and vending equipment. Remove / fix old parts and/or replace with new parts.
• Deliver vending machines into accounts
• Educate customers on basic equipment repair and upkeep procedures.
• Install equipment: Make holes and route lines to connect product to dispensing unit; connect water supply, gas supply, syrup supply and find drain; build racks and connect lines for BIB.
• Fill installed equipment and adjust to proper water to syrup (brix).
• Prioritize and schedule service and PM calls to meet customer service windows.
• Drive to locations, evaluate issues and perform necessary work.
• Collect accurate and complete equipment and customer information.
• Maintain parts inventory on service vehicle.
• Establish positive relationships with contacts from service calls.
• After each call, complete paperwork on job and submit.
• Lift, carry, pull, push and/or move at least 55 pounds repeatedly over workday.
• Using proper equipment, move vending machines weighing between 800 and 1200 pounds.

• Installs equipment in businesses in accordance with established standards and procedures; always maintains safety and professionalism.
• Assists in the promotion and sale of extra equipment.
• Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
• Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
• Accurately completes all necessary paperwork including but not limited to work orders, service orders, equipment removals and preventative maintenance. 
• Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.
• Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
• Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
• Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ business.
• Performs other related duties as assigned by management.

 

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

 

QUALIFICATIONS:

• High school diploma or general education degree (GED), and 1-3 years related experience and/or training; or equivalent combination of education and experience.

 

NOT REQUIRED BUT Helpful:

• One-year certificate from college or technical school 
• 608 HVAC Certification
• Understanding of Electrical systems
• Know How to Use A voltmeter

• Other skills required : 

• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.
• Ability to understand all safety requirements and cautions.
• Ability to perform the physical labor necessary.
• Professional appearance and demeanor.
• Ability to effectively present information and respond to questions.
• Ability to effectively communicate with people at all levels and from various backgrounds.

 

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
• Organizational Support - Follows policies and procedures.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own