Guest Services Agent

Hilton Garden Inn Bend Guest Services Agent

The Hilton Garden Inn Bend is looking to add to our hospitality team! Located in the beautiful Old Mill District and just minutes from restaurants, shopping, and outdoor recreation, our hotel provides an exciting environment for both guests and employees. If you are passionate about hospitality and creating exceptional guest experiences, we would love to have you join our team.

At Resolute Road Hospitality, we're redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

As a Guest Services Agent, you'll be the welcoming face of the hotel, ensuring smooth check-in and check-out experiences, assisting with guest requests, and supporting front desk, kiosk, and pantry operations. This role is ideal for someone who brings Social Intelligence to every interaction, works Stronger Together with the teams, and takes pride in delivering service with Integrity.

Greet all guests with a friendly, welcoming attitude

Register guests, confirm reservations, and secure payment methods

Promote loyalty programs and ensure members receive benefits

Respond to guest requests and resolve concerns promptly and professionally

Operate front desk systems to check guests in and out efficiently

Process retail and pantry transactions with accuracy

Handle guest payments, room charges, and daily bank reconciliations

Manage phone calls, emails, and reservations with clarity and professionalism

Monitor lobby appearance and cleanliness; communicate service needs to other departments

Stay informed about hotel amenities, services, and local attractions

Log and report any maintenance or safety issues

Adhere to Resolute Road Hospitality policies and brand standards

Support other team members as needed

Perform other duties as assigned

Knowledge of hotel front desk procedures, POS systems, and guest service best practices

Strong verbal and written communication skills

Ability to remain calm, courteous, and professional under pressure

Proficient computer and data entry skills (MS Office, brand systems preferred)

Basic math skills and knowledge of cash handling procedures

Ability to multitask, prioritize, and adapt in a fast-paced environment

Friendly and engaging interpersonal skills

Commitment to accuracy, dependability, and hospitality excellence

Knowledge of emergency response procedures and ability to act decisively

High school diploma or GED required

Previous hospitality or customer service experience preferred

TIPS or equivalent

Consistent attendance and adherence to Resolute Road Hospitality's standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Requirements 106RRHRDMBO