Scan Auditor / IT Support - Plum Market

Scan Auditor / IT Support - Plum Market Full Time Hourly Technical Bloomfield Twp., Bloomfield Township, MI, US Why Work at Plum Market? Flexible Scheduling – Full-time and part-time positions available with a variety of retail shifts to support work-life balance. Grow Your Passion – Learn about great food while advancing your skills and knowledge. Comprehensive Training – We invest in our Team Members with exceptional training programs. Competitive Holiday Pay – Earn time and a half for working on five federally recognized holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving. Career Growth Opportunities – As a growing company, we provide promotional pathways, so you can grow with us! Comprehensive Benefits Package – Medical, dental, and vision coverage for you and your family. 401(k) with Company Match – Available after just six months. Team Member Discounts – Enjoy 20% off grocery purchases and 50% off Team Member meals. Employment is contingent upon a successful background check. Description: The Scan Auditor / IT Support role ensures pricing accuracy throughout the store while providing first-level technical support for store systems and equipment. This position plays a critical role in maintaining guest trust, operational efficiency, and technology reliability. Key Responsibilities: Scan Auditing & Price Integrity Perform daily and weekly scan audits to ensure register pricing matches shelf tags, signage, and promotions. Identify, document, and correct pricing discrepancies. Verify promotional pricing accuracy and expiration dates. Support price changes, resets, and seasonal transitions. Maintain audit records in compliance with company standards and regulatory requirements. Assist with guest price discrepancy concerns when needed, review items from the week being logged. Print signs as needed that went missing (main batch of signs for changeover were sent to the store from a printer but they would go missing due to customers or stockers). Audit pricing in the store, rotate each period what depts are scanned. Audit the sales flyers as they went live. Print missing signs if there were any, email Promo if there were pricing issues. IT & Technical Support Provide first-level IT support for store systems including POS, handhelds, printers, scales, and back-office computers. Correct technical issues at the Front End. Perform quarterly audits of the equipment, along with cleaning of it. Set up computers and new users. Troubleshoot basic hardware, software, and connectivity issues, scales, phones, hand scanners/printers, ETC. Partner with corporate IT and vendors to resolve escalated technical issues. Assist with system updates, new technology rollouts, and testing. Maintain inventory and organization of IT equipment and supplies. Support user access, logins, and basic system training for team members. Qualifications Strong attention to detail and analytical skills. Basic understanding of retail IT systems (POS, scanners, networks). Ability to troubleshoot and follow technical procedures. Strong communication and customer service skills. Ability to work independently and prioritize tasks. Grocery or retail experience preferred. IT, pricing, or scan auditing experience a plus. Physical & Work Requirements Ability to stand and walk for extended periods. Ability to lift up to 25 lbs. Comfortable using handheld devices, computers, and POS systems. Travel between Oakland county stores. Key Performance Indicators Price accuracy and audit completion rates. Resolution time for pricing and IT issues. Reduction in repeat pricing or system errors. Compliance with pricing and technology standards. #J-18808-Ljbffr Plum Market Corporation, Inc