Account Representative, Strategic Accounts

DESCRIPTION

To better serve our internal and external customer base, Nilfisk is seeking an Account Representative to assist our Strategic Account team with the sales development and management of "working" accounts and support of existing "buying" accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Account Representative's primary goal is to support sales development and improve customer experience by creating more efficient workflows from new customer acquisition through to post-sale support. The position will support the Strategic Accounts team by developing and engaging a pre-defined list of strategic account "working" targets to increase sales revenue. They will also help to support Key Strategic Accounts with day-to-day sales administration that may include quote proposals, order troubleshooting, and/or act as a liaison to the Customer Care department. It is a virtual position, however, some time in Brooklyn Park, MN or Morgantown, PA may be required for training and team meetings.

Primary responsibilities include but are not limited to:

Key Account Start-Ups

• Coordination of customer requirements (working with customer and sales)
• Collaboration w/ Expeditor of shipping requirements
• Collaboration w/ Install SME of install requirements.
• Communication with the customer
• Regularly scheduled startup meetings to discuss upcoming needs, potential requirements, etc., with CS Supervisors & Expeditor w/ optional invitation to Manager & Director

Account Development - Working Accounts

• Perform research and discovery on target accounts, in line with Nilfisk Sales Process
• Identify key contacts
• Determine and execute regular call cadence, in line with marketing-approved campaigns
• Record all notes and next steps in SFDC

Account Management - Working Accounts

• Act as primary point of contact for account
• Conduct strategic business reviews with customer to explore additional revenue opportunities

• Provide quote proposals and/or complete RFPs
• Collaborate with field sellers (RMs) as necessary to support site visits, demo needs, etc.
• Record all notes and next steps in SFDC
• Partner with account to ensure all contracts are updated

Customer Support

• Check inventory status for open opportunities and expected Purchase Orders
• Provide order tracking to customers

Administrative

• Generate all customer quotes
• Hand off overflow of administrative items to team members as necessary

MINIMUM REQUIREMENTS

EDUCATION:

Bachelor's or Associates degree preferred

EXPERIENCE:

KNOWLEDGE & PERSONAL ATTRIBUTES:

• Excellent oral and written communication skills
• Excellent organizational skills
• Strong strategic planning skills

• Team player, able to interact with all functional areas and all organizational levels
• Self-starter, highly motivated
• Open to feedback and coaching
• Must exemplify and embrace Nilfisk Behaviors including:
• Act as One Team with One Agenda
• Understand Our Customers' business
• Act and Expect Forgiveness - don't wait for permission
• Try, Learn & Disrupt - The perfect plan doesn't exist
• Deliver on your Promise

COMPUTER SKILLS:

• Proficiency in Microsoft Office Outlook, Word, PowerPoint and Excel.
• Capability to quickly learn new software and systems
• Proficient in SFDC, Concur and able to run and evaluate iCube reports (or similar systems with the ability to learn quickly)

TRAVEL:

* Expected annual travel at 5%

Let's create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future ?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are listed on Nasdaq Copenhagen and a proud member of the United Nations Global Compact.

Benefits

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus' as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit ourFAQ for job applicants.

Talent Acquisition Process

Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.

Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.