Senior IT Trainer

Responsibilities Own and continuously refine enterprise-wide learning programs serving legal and administrative professionals across the firm Deliver advanced instruction on productivity platforms, AI‑assisted tools, document management systems, and technology workflows specific to legal practice environments Onboard incoming attorneys and business professionals on firm applications, systems, and operational procedures Facilitate training across multiple modalities - classroom, virtual, one‑on‑one, and point‑of‑need - calibrated to the audience Develop and run specialized skill‑building sessions and recurring learning forums Needs Assessment Proactively surface knowledge and performance gaps and translate them into actionable learning solutions Partner with attorneys and operational managers to diagnose individual and team‑level learning needs, then deliver targeted interventions and follow‑through Identify and advocate for improvements to instructional approaches, processes, and reference documentation Content Development Build, customize, and maintain proprietary training materials and firm‑standard reference documentation Adapt third‑party vendor content to meet internal standards and workflow requirements Produce and manage learning content across formats including: Curricula and course frameworks Workbooks, guides, and practice exercises Quick reference tools and internal communication tips Video tutorials, eLearning modules, and knowledge assessments Support & Ticketing Log, route, and track support requests through the firm’s ticketing platform to drive timely resolution Monitor support ticket patterns to identify recurring issues and translate them into training opportunities Qualifications Advanced proficiency in Microsoft Word, Excel, AI productivity tools, and PDF authoring software Practical experience working with firm‑specific document templates and legal workflow tools Working knowledge of enterprise document management platforms and legal technology ecosystems Exposure to AI‑powered tools in a legal or professional services context preferred Willingness to travel between office locations as needed Availability to support training needs outside standard business hours Polished, approachable presence with an ability to create an energized and positive learning environment Communicates technical concepts clearly to both technical and non‑technical stakeholders at all levels Exercises sound judgment on when to elevate issues vs. resolve independently Capable of managing concurrent initiatives and connecting them to broader business objectives #J-18808-Ljbffr The Phoenix Group