Senior Specialty Account Coordinator - Behavioral Health (Weekdays, Full Time)

Find your calling at Mercy!

The Senior Specialty Account Coordinator is responsible multiple facets of patient account coordination including insurance/benefit verification, denials management, and collections. The Senior Specialty Account Coordinator is also responsible for providing training to new and existing staff on policies, protocols, systems, standards, techniques and communicating clear instructions to the team as the liaison to management. The Senior Specialty Account Coordinator is responsible for knowing what assistance programs, such as drug copay cards that patients may qualify for, assisting patients in enrolling in those programs, monitoring services rendered, billing the assistance programs for the applicable funds and conducting random quality control checks on all aspects of work produced by the team. This position requires the ability to supervise the continued growth of employees to meet departmental needs as well as a thorough understanding of claims procedures and insurance company regulations. It requires monitoring of insurance company regulations for changes in pre-certification, documentation, or claims submission requirements. It also requires accuracy, attention to detail and the ability to communicate well with physicians, staff, patients, and insurance companies. The Senior Specialty Account Coordinator also serves as a resource for other staff and patients, and always performs duties in a manner consistent with Mercy Service Standards. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Minimum Qualifications

Education: Some college hours in business, finance and/or accounting related courses preferred.

Experience: A minimum of 3 years related experience required.

Other Skills, Knowledge & Abilities

• Interpersonal, organizational and analytical skills required.
• Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
• Ability to use logic, good judgment and be able to rapidly identify and initiate corrective action when problems arise.
• Must be able to communicate effectively providing good written and oral direction to co-workers.
• Must b able to deal effectively with VBO management and co-workers in demanding situations.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.