Front End Lead Full Time

Benefits Weekly Pay: Get paid every week to manage your money on your terms. Free BJ’s Memberships: Complimentary The Club Card Membership and a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Three medical plans and optional dental, vision, Health Savings Account (HSA), and flexible spending account options.* 401(k) Retirement Savings Plan: Company match available to team members 18 and older.* Employee Stock Purchase Plan: Purchase BJ’s common stock at a 15% discount using after‑tax payroll deductions.* Eligibility requirements vary by position. Job Summary Oversees the frontline in the absence of the Front End Manager. Coaches, teaches, and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates team members for successful execution of membership programs, initiatives, and front‑line operations. The FEL is responsible for monitoring, driving, and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing, and ensures compliance with operational standards while providing excellent customer service to our Members. Leadership Demonstrate business acumen and strategic thinking through sound decision‑making and utilization of business data. Lead through change, model leadership competencies, build credibility, and champion business growth. Communicate effectively, providing the information teams need to succeed. Build high‑performing teams by creating a culture of collaboration. Provide honest, timely direction, follow‑up, and feedback that drives business results and supports team member engagement. Deliver results by executing business expectations within expected timeframes and setting clear expectations while utilizing follow‑up and accountability. Team Members Teach, coach, and lead through the club‑level training process supporting team member engagement within all responsibilities. Drive a culture of development, strategic thinking, ethical decision‑making, and engagement. Ensure a safe and positive environment and experience for team members. Embrace inclusion and diversity, working collaboratively and respectfully, acknowledging team member success, and retaining top talent. Members Guarantee service excellence through all points of contact. Set service standard expectations for all team members and empower teams to resolve every member concern. Ensure a safe and positive environment and experience for members. Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA) Fast, Friendly, Full, Fresh, Clean Club Standards Lead teams to deliver GOLD club standards daily. Define and model GOLD—Grand opening look daily: All items stocked and promotional plans executed. Maintain visible accurate signage. Clean and organized, inside and out. Primary Tasks, Responsibilities, and Key Accountabilities Supervise the front line (cashiers, SCO, membership desk) in the absence of the Front End Manager. Model excellent Member service, coach and develop team members to replicate. Drive membership metrics through acquisition, retention, loyalty, and experience programs. Drive member engagement, speed, and productivity on the front end. Train, coach, motivate, and recognize frontline Team Members, providing input on evaluation of their tasks, responsibilities, and expectations. Utilize Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement. Perform front‑end responsibilities including POS closing, handling escalated service issues, and other duties as assigned. Act with a sense of urgency to ensure Members are assisted in a timely and efficient manner. Serve as backup for cashiers and Membership Sales Ambassadors when needed. Scan club merchandise through a point‑of‑sale system to ensure accurate inventory counts and purchase totals, loading shopping carts when necessary. Manage self‑checkout lanes, scan‑and‑pan lanes, and assist Members with operations and technical difficulties. Collect payments via cash, check, or other charge payments, issuing receipts, refunds, credits, or change as required. Stay current on merchandise promotions, advertisements, and product information, discounting purchases by scanning and redeeming coupons. Supervise the cleanliness of front‑of‑club member servicing areas. Navigate within system applications. Utilize the online task management system (MyWork) to manage workflow, track, and monitor daily club operations. Perform other duties as assigned, including working in other departments as needed. Maintain all club policies and procedures. Regular, predictable, full attendance is an essential function of this job. Qualifications Prior leadership experience preferred. Prior membership or sales knowledge and experience preferred. Prior cashier experience preferred. Basic math skills required. Environmental Job Conditions Most of the time is spent moving frequently on hard surfaces, including bending, handling, pulling, reaching, and/or stooping to examine or scan merchandise. Frequently requires lifting objects up to 30 pounds, with occasional lifting and moving heavier or awkward objects with assistance. Located in an indoor area with infrequent exposure to temperature extremes and loud noises; occasional exposure to cleaning agents may occur. Pay range estimate: starting from $19.50. Actual salaries vary by location, education, experience, and qualifications. #J-18808-Ljbffr BJ's Wholesale Club