Shift Leader

Job Summary The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered, maintaining profitability. The role includes the execution of company policies, procedures, programs and systems, ensuring compliance with all applicable laws and ethical business practices. Responsibilities Adhere to guidelines, techniques and expectations for each station, including dough management, accuracy and proper portioning. Perform assigned work station duties such as making quality products, following all product preparation procedures and maintaining established product holding times. Contribute to achieving the company’s product goal and meet customer needs and expectations, minimizing complaints and responding appropriately. Follow all policies and procedures as outlined in the team handbook, including image standards, attendance, safety and security. Exemplify Core Values, maintain a positive attitude, work well with others and be flexible and adaptable to change. Ensure adequate shift coverage and provide immediate feedback, correcting problems when identified. Maintain product quality, customer service and performance responsibilities such as MCE readiness, food/labor costs and restaurant cleanliness within acceptable standards. Contribute to profit goals by keeping results within company guidelines and target goals, accurately utilizing the FOCUS System. Execute cash management duties and assist in managing adequate inventory levels using company systems and guidelines to minimize loss. Legal and Equal Opportunity Statement Papa John’s is a Federal Contract employer that participates in E‑Verify to confirm employment eligibility for each new team member. Papa John’s is an affirmative action and equal opportunity employer. #J-18808-Ljbffr