Sales Support Specialist

Job Description

Job Description

Are you interested in driving change? Do you have a curiosity-driven mindset to discover what is possible? Are you a self-driven individual with integrity? Do you want to be part of a department that is on the path to becoming uniquely extraordinary?

If so, join us as Stemilt’s Sales Support Specialist, a vertically integrated Company that brings wholesome and earth friendly products to families around the world, and the largest employer and pillar for the Wenatchee valley community, is looking to become a leading employer, not just in its home valley but, around Washington, and the world. If you are an open-minded, continuously learning individual that looks to push the limits, and is beyond ego… This Company is for you. We are World Famous! Join us, you will love it here ????!

Stemilt’s Sales Support Specialist is a self-led, high impact contributor who keeps Stemilt’s retail customers running smoothly. You drive accuracy and efficiency through proactive order management, sharp problem solving, and clear cross functional communication. With a focus on speed, precision, and exceptional service, you ensure every order aligns with operational capabilities and delivers a seamless experience for both internal teams and external partners. Excellent communication skills, both written and verbal, a must.

Key Responsibilities

· Review and verify order details, including customer purchase orders, pricing, product availability, pack schedules, and shipping requirements.

· Enter, update, and maintain customer orders in internal ERP systems and databases with high accuracy and efficiency.

· Monitor order status across internal and external supply chain processes; proactively communicate discrepancies or issues and collaborate as needed to resolve them.

· Coordinate with cross‑functional teams to confirm product availability and address fulfillment challenges.

· Serve as a communication bridge between Sales and internal departments such as Production, Transportation, Shipping, and partner warehouses.

· Answer incoming calls, record accurate messages, and direct inquiries appropriately.

· Troubleshoot order‑related issues, including shortages, pack schedule conflicts, and shipping changes.

· Maintain accurate customer specifications, delivery requirements, and order instructions.

· Demonstrate flexibility by supporting occasional evening and weekend work as needed.

· Other duties may be assigned.

Reports to: Sales Support Manager

What we bring to your table:

· A World Famous! benefits package that includes:

o Medical/Dental/Vision insurance

o Short- and Long-term Disability insurance

o Flexible Spending Account (FSA)

o Life insurance

o Matched 401(k)

o Paid holidays

o Paid Time Off (PTO)

o Performance Incentive Plan

· An exciting opportunity to shape new performance standards, build knowledge, and open pathways for continued career growth

Qualifications:

Associate degree (A.A) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

· Experience working in a fast-paced environment preferred.

· Proficient in Microsoft Outlook, Excel, Teams, and Power BI; experience with Oracle ERP is a plus.

· Strong written and verbal communication skills.

· High attention to detail, accuracy, and organization.

· Enjoys creating clarity and solving problems in complex or ambiguous situations.

· Self‑motivated with a willingness to learn.

· Able to work effectively across multiple departments.

· Adaptable to change and shifting priorities.

· A desire to create strategy and design of an environment that creates a World Famous ! employee experience.

· Comfortable with verbal communications, in person, and via telephone.

· Ability to deliver high quality results with an exceptional transparent, consultative, and partnering attitude.

· A commitment to understand that change is the only constant and a practice of change with purpose, flexibility, and adaptability is a must.

· A desire to deliver an extraordinary experience at every interaction, in fact World Famous!