API Customer Experience Professional in Irving, Texas

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description U.S. Bank is seeking the position of API Customer Experience Professional in Irving, Texas. Essential Responsibilities: The API (Application Programming Interface) Customer Experience Professional will oversee the client onboarding journey, ensuring that business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank. Define workflows undertaken during execution, create training materials, and drive system enhancements to improve operating efficiency. Assist in setting up customer access to API products, including notification of events that may affect their API services, and provide technical assistance in customer facing environments. Track and monitor customer requests through completion, while providing service and support. Support Bank customers with API Product integration. Be the subject matter expert with in-depth knowledge of connectivity solutions and quickly facilitate client inquiries from access requests to technical assistance for connectivity solutions. Guide clients through the process and track their progress to fully validate readiness to launch their application. Coordinate and drive activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs. Coordinate with internal teams and vendors to fulfill clients’ inquiries. Assist with configuration of Apigee and Sterling File Gateway for prompt client onboarding. Position may allow working from home within commuting distance of worksite location. Multiple Positions. Basic Qualifications: Requires at least a Bachelor’s degree in Computer Science or Information Systems and Security, plus 5 years of progressive post-baccalaureate experience as a Computer Systems Engineer, API Developer, or related. Required Skills/Experience: Must possess 5 years of experience with each of the following: designing and implementing RESTFUL Web Services using JSON and XML formats to provide an interface to various third-party applications; designing and developing enterprise services using RAML and REST based API's; working with transformers, exception handling, testing and security of Mule ESB endpoint through OAuth; configuring API proxies, client application setups and key configurations; debugging Swagger documentation for the new and existing API products; customer-facing support or experience working with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C#; working with logs and analyzing status codes via logging tools such as Kibana or Splunk; documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now; using a variety of software packages including Microsoft Office applications; and, utilizing all of the following: ITSM and AGILE methodologies, API, APIGEE, Windows 10, SOAP, and REST. Position may allow working from home within commuting distance of worksite location. U.S. Bank is subject to and conducts background checks consistent with the regulatory requirements applicable to our industry and operations. Base pay range may vary if an offer is made for work in a different location. Pay Range: $141,336 - $176,100.00. (#LI-NDI #LI-DNI #LI-DNP #DE-DNP #IND-DNP) The examination for this position may include an additional supplemental questionnaire. Improper or missing responses could affect your application. This position is not eligible for visa sponsorship. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.