Spares Demand Planning Lead

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsKey Responsibilities:Lead and develop a team of spares demand planners, providing coaching, performance management, and career development support.Learn and apply product expertise across New Product Introduction (NPI), Volume Manufacturing, and Mature Product Lifecycles to ensure the optimal spares inventory is planned and stocked at the right place at the right time to support our global customers.Own end‑to‑end spares demand planning execution for assigned product lines, ensuring alignment between installed base trends, failure behavior, and business priorities.Translate high‑level business objectives and service targets into actionable demand plans that drive inventory, replenishment, and repair strategies.Monitor and report on metrics and KPIs such as fill rate performance, inventory levels, and forecast accuracy. Continuously conduct Root Cause / Corrective Action analyses to identify improvement opportunities.Partner closely with Supply Planning, Product Support Organization (PSO), Services Operations, Finance, and Regional stakeholders to understand critical planning inputs, align plans, communicate risk, and resolve demand‑supply gaps.Act as the primary escalation point for complex demand issues, including ramps, part transitions, non‑recurring demand, and forecast anomalies.Drive continuous improvement of demand planning processes, data quality, planning assumptions, process & governance documentation and system usage.Support and influence cross‑functional forums and governance routines (e.g., spares master schedule reviews, exception approvals, and Executive readouts).Ensure planning methodologies appropriately balance customer availability, cost, and risk, leveraging historical demand patterns, installed base data, relevant insights, and forward‑looking signals.Provide clear, concise communication of demand insights, risks, and trade offs to leadership and stakeholders.Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or a related field.5+ years of experience in demand planning, supply chain planning, or a related analytical role.2+ years of experience managing or supervising employees, or demonstrated experience leading teams and workstreams.Demonstrated experience developing and executing demand plans that directly impact inventory, service levels, and financial performance.Proficiency in data analysis and forecasting concepts.Comfortable operating in an ambiguous, fast‑paced environment with competing priorities.Strong written and verbal communication skills, including executive‑level presentations.Ability to work effectively across global teams and time zones.Partner with Advanced Analytics Teams to develop sophisticated analytical tools, dashboards, and reporting to support data-driven, fast and effective decision making.Champion standard work, documentation, and knowledge sharing across the planning organization.Preferred Qualifications:Previous experience leading or mentoring planners in a complex, matrixed supply chain environment.Demonstrated ability in supply chain operations and improvements in sophisticated manufacturing environment; strong preference for experience in semiconductor equipment industry or other complex, high-mix/ low-volume productsStrong understanding of service spares or aftermarket planning concepts, including installed base–driven demand, failure behavior, repair loops, and lifecycle transitions.Advanced analytical skills, with the ability to interpret large data sets, identify trends, and translate analysis into business decisions.Experience working with MRP/ERP systems and data visualization or analytics tools.Track record of influencing cross‑functional partners without direct authority.Minimum QualificationsMaster's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; or equivalent work experienceBase Pay Range: $74,700.00 - $127,000.00 AnnuallyPrimary Location: USA-AZ-Phoenix-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io or at View phone number on click.appcast.io to request accommodation.Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to View email address on click.appcast.io to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. SummaryLocation: USA-AZ-Phoenix-KLAType: Full time