Call Center Team Member (Seasonal)

Job Purpose As a Call Center Team Member at Sports Endeavors, you are the voice of our brands and your role is to drive a legendary experience with all customer touchpoints. We are looking for energized team players with prior customer service experience who have demonstrated service skills through providing exceptional customer service, excelled against productivity standards, and shown an ability to problem-solve and communicate effectively in both oral and written form. This position is on-site in Hillsborough, NC. Shifts 1st Shift: 9:00 a.m. - 5:30 p.m. 10:00 a.m. - 6:30 p.m. 2nd Shift: 12:00 p.m. - 8:30 p.m. 1:30 p.m. - 10:00 p.m. Multiple shift options available. Schedules will include every other Saturday. Responsibilities Provide front‑line customer support for all of our brands: Soccer.com, WorldSoccerShop, and 431Sports, guiding customers into a legendary experience. Answer inbound customer interactions while providing accurate information regarding products, orders, package tracking, shipping, and other assistance to help meet and exceed customers’ needs—aiming for first‑call resolution. Remain detail‑oriented with good organization and time‑management skills. Maintain strong professional relationships with the customer base, proactively resolving complaints by identifying root causes and making the best recommendations. Maintain an understanding of all Sports Endeavors brands. Participate enthusiastically and show commitment to the team to meet or exceed team goals and achieve legendary service standards. Demonstrate the ability to meet Representative/Varsity level service standards. Qualifications Must be customer‑service oriented. Strong verbal and written communication, active listening, and problem‑solving skills. Friendly, approachable personality with a clear and pleasant speaking voice. Excellent listening skills. Solid critical‑thinking skills for solving problems and sharing feedback opportunities with the appropriate areas. Team‑oriented; experience working within a team is required. Comfortable using the internet and internet tools, navigating multiple websites and tabs efficiently, and using search engines. Knowledge of Soccer, Volleyball, Baseball, or Softball is a plus. Must be able to sit for extended periods of time. Must attend and complete a paid two‑week training program. A personal cell phone with sufficient storage is required to perform your job functions; you must be willing to download a required app. Must be proficient in English. Bilingual skills are a plus. Skills & Abilities Education: High School Diploma required; Associate’s Degree preferred. Experience: Prior customer service experience required; call‑center experience preferred. Computer Experience: Proficient in Microsoft Office; prior experience with SAP, CRM, or other customer‑relationship management systems is a plus. Competency Statements Accountability – Accept responsibility and ownership, open to positive criticism. Accuracy – Perform work accurately and thoroughly in a timely manner. Communication, Oral – Communicate effectively and professionally with others using the spoken word. Communication, Written – Professionally communicate in writing clearly and concisely. Customer‑Oriented – Take care of customers’ needs while following company procedures. Empathetic – Appreciate and be sensitive to the feelings of others. Ethical – Demonstrate conduct conforming to a set of values and accepted standards. Honesty / Integrity – Be truthful, maintain confidentiality, and be credible in the workplace. Problem Solving – Find solutions and proactively manage work‑related problems, using good judgement. Relationship Building – Build relationships with customers and co‑workers, encouraging others to assist when needed and promoting teamwork. Time Management – Utilize available time to organize and complete work within given deadlines. #J-18808-Ljbffr Sports Endeavors