Vendor Managed Inventory Specialist

BRIEF POSITION SUMMARY The Vendor Managed Inventory (VMI) Specialist ensures customer satisfaction through solutions by providing on-site customer service support including order replenishment, product put away, Lean (6S) and maintenance of solutions equipment. The role partners with sales and business development teams to drive incremental revenue and growth through solutions. DUTIES and RESPONSIBILITIES Drive MSC customer loyalty through the promotion of solutions. Support and collaborate with MSC customer solutions and sales associates through the CARE program. Maintain 6S appearance of all solutions equipment. Daily log activity in SFDC. Ensure appropriate stock levels (min/max) are maintained. Unpack, receive, and put away product at all solution points of use. Connect with customer contact to ensure retention of solution. Drive product expansion through spot buy and incremental solution growth. Lead focus of 100% safety compliance for the VMIS team. Repair and maintain vending solution equipment to company standards. Recommend opportunities for solutions/spot buy growth to sales associates and sales management, documenting the information within SFDC. Support shared profitability improvement goals and objectives within assigned accounts. Maintain knowledge of all inventory management solutions. Establish productive, professional relationships with key personnel in assigned customers. Maintain high customer satisfaction ratings that meet company standards. Utilize routing software tools to adhere to the planned schedule and document daily activities. Maintain daily timekeeping using MSC-approved time management applications. Foster the MSC Culture in the department and throughout the company. Participate in special projects and perform additional duties as required. EDUCATION and EXPERIENCE High School Diploma or equivalent required. Inventory Management or Customer Service experience preferred. Relevant military experience a plus. SKILLS Excellent customer service skills required. Excellent verbal and written communication skills required. Computer literacy and proficiency in Microsoft Office applications required. Excellent time management and organizational skills required. OTHER REQUIREMENTS Valid driver’s license required. Position requires over 80% daily travel within assigned territory. Occasional overnight travel required. Ability to lift up to 50 lbs. required. Ability to consistently walk, lift, bend, stretch, and stand for long periods of time required. Willingness to adhere to customer safety and PPE protocol required. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. #J-18808-Ljbffr