Guest Services Representative

Guest Services Representative – Part-Time

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

The Guest Services Representative – Part-Time is responsible for assisting guests in various capacities to ensure a positive and memorable experience at SS&E events. This includes operating Guest Services locations, managing event night paperwork, tracking incidents, and supporting service initiatives. The representative will assist with administrative and event coordination duties as assigned. This role requires strong customer service skills, adaptability, and alignment with SS&E's core values of Integrity, Success, and Caring. Representatives must be available for a flexible schedule, including evenings, weekends, holidays, and daytime events, and work across all SS&E franchises and contracted events such as concerts, family shows, and the San Antonio Stock Show and Rodeo.

What You'll Do:

• Provide exceptional customer service while greeting guests, assisting with directions, seating and ticketing issues, accessibility needs, lost and found, and other guest service opportunities.
• Operate Guest Services locations, including opening, closing, and maintaining service stations throughout events.
• Complete and submit event paperwork, track incidents using internal software, and monitor inventory for service recovery items.
• Assist the Fan Experience Associate Manager and Coordinator with the execution of service initiatives and event coordination tasks.
• Maintain a strong knowledge of the arena, event schedules, and available resources to assist guests effectively.
• Support SS&E's mission by upholding and promoting core values and service standards in all interactions.

Who You Are:

• Prior customer service experience required.
• Ability to work long and flexible hours, including evenings, weekends, and holidays.
• Proficiency in typing and using a computer for tracking and documentation.
• Strong attention to detail, multitasking, and adaptability.
• Able to work 70% of events at the Frost Bank Center each month.

Physical Requirements:

• Frequently standing, walking, and moving around the venue.
• Occasionally lift and carry items up to 20 pounds.
• Regularly using a computer or mobile device for logging information.
• Must be able to walk long distances, traverse stairs quickly, push wheelchairs with guests seated in them, and stand for extended periods.
• Must be able to work in various weather conditions when assisting guests outdoors.

In every position, each employee is expected to: demonstrate alignment with SS&E's core values and mission, collaborate with internal/external community members and demonstrate ongoing development.

If you don't have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!

SS&E is an Equal Opportunity Employer.

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is "at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.