Management Analyst

Summary

This position is located in the Network Services Section, Patron and Network Engagement Division, National Library Service for the Blind and Print Disabled (NLS), Library Collections and Services Group.

The position description number for this position is 467473.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a flexitime work schedule.

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Duties

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The position serves as a Management Analyst and patron information systems (PIMMS) database Coordinator. The position is located in the Patron and Network Engagement Division (PNED), National Library Service for the Blind and Print Disabled (NLS), Library Collections and Services Group (LCSG), and reports to the Head of the Network Services Section (NSS). The Management Analyst serves as a liaison between NLS and the Network for systems related operations, including PIMMS, NLDB, ILL/XESS, and WebReads. Coordinates the operations of collecting, compiling, and publishing statistical information gathered from network libraries on readership and circulation and on production of books, magazines, machines, and equipment, and from the comprehensive PIMMS database.

The incumbent monitors the operations and functions of PIMMS, NLDB, ILL/XESS, RECALL which consists of complex profiles of organizations and patrons utilizing the NLS program through cooperating network libraries. The individual is responsible for providing guidance to NLS staff and network libraries on the functions and complexities of library systems. The incumbent exercises effective personal liaison services and written communication.

Incumbent researches and answers network library and patron inquiries, needs, or problems. Serves as primary contact for library information systems database issues or problems. Uses knowledge of agency program goals and objectives, the sequence and timing of key programs events and milestones and methods of evaluating the worth of program accomplishments to collect materials relating to agency statistics.

Uses a mastery of qualitative and quantitative methods for assessment and improvement of complex management process and systems. Develops, coordinates, and implements performance measures to evaluate productivity programs for a major organizational segment of the NLS program. Carries out special project assignments that include, but not limited to, research and projections of patron or library statistics, fiscal year comparison of library data, financial summaries, surveys, analysis of patron demographics, and other assignments as assigned.

Manages accounts providing access to NLS systems in order to maintain security of NLS systems through restricted, authorized, and authenticated access at appropriate levels. Manages up to 1,000 accounts for NLS and NLS network personnel. Instructs personnel in appropriate processes and procedures for implementing, accessing, activating, deactivating accounts, appropriate passwords, and varying levels of access. Answers questions, refines procedures, and provides one-on-one and group training on all aspects of the single sign-on library systems.

Designs and conducts comprehensive analyses and studies of individual programs, functions, and organizations where boundaries of the studies and/or analysis are extremely broad and difficult to determine in advance. Determines whether the management systems in current use efficiently accomplish the objectives sought, and whether they provide the controls necessary for sound management. Incumbent studies and implements management improvements in administration areas, including designing the survey instrument for the annual survey of network library programs, services, and facilities based on knowledge of the kinds of information currently needed for program analysis and planning. Incumbent uses a variety of complex analytical techniques.

Uses a knowledge of relationships with other programs and key administrative support functions within the employing agency or in other agencies to establish and manage an organizational analysis program for administrative functions performed within a major agency component. Analyzes a large and varied body of statistical and other program data, prepares reports on workload and accomplishments for management staff, projects reader and circulation statistics to support program planning. Develops and conducts well- precedented organizational analysis to evaluate the organization's ability to achieve planned goals and objectives. Utilizes knowledge of the NLS organization and understanding of the NLS goals and mission to improve the effectiveness and efficiency of work operations in the program.

Incumbent serves as the liaison between network libraries, NLS, and the contractor in the day-to-day functioning of the patron information system. Supports management staff in program planning by collection, analysis, research, and measurement of a wide variety of statistical information aggregated from network libraries, NLS staff, the patron information system database, network library database, and other sources. Provides these statistics to management for use in establishing agency objectives and goals.

Performs various other duties as assigned.

This is a non-supervisory, non-bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Requirements

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Conditions of employment

Conditions of Employment

Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to Integrate Systems and Manage Enterprise Account Administration. **

Knowledge of Systems Management, Coordination and Development. **

Ability to Serve as a Liaison. **

Knowledge of program & data analysis, evaluation, and reporting activities.

Ability to communicate in writing.

Ability to communicate effectively other than in writing.

Additional information

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade.

The Library of Congress is an equal opportunity employer.

Applicants must submit a complete application package that is received by the closing date of this announcement.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see:Vetting Process

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email View email address on click.appcast.io. The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of Equal Employment Opportunity at View phone number on click.appcast.io or email View email address on click.appcast.io. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement.

The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.

A "Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.

Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.