Customer Service Representative

Job Description

Job Description

We are a faith-based organization on mission to take all the Gospel to all the world and every generation—helping people discover the difference that Christ can make in their lives. As a Customer Service Representative (CSR), you will be part of a purpose-driven team that brings this mission to life by serving others with compassion, professionalism, and grace.

If you're passionate about serving others and want to be part of a ministry committed to changing lives through the love of Christ, we invite you to apply today.

Job Summary

The Customer Service Representative (CSR) serves as the frontline ambassador of our organization, providing exceptional support to community members by responding to inquiries, resolving concerns, and ensuring a welcoming and uplifting experience. The CSR plays a crucial role in building positive relationships, offering timely and compassionate assistance while upholding the mission, values, and commitment to service of our ministry.

Key Responsibilities

• Serve as the first point of contact, responding promptly to inquiries via phone, email, chat, or in-person interactions.
• Greet and welcome community members with warmth, professionalism, and respect, ensuring a positive experience.
• Communicate effectively through inbound and outbound channels, addressing concerns with empathy and aligning responses with the organization’s mission and policies.
• Assist with email responses, database management, and customer service correspondence to maintain accurate records and efficient communication.
• Investigate and resolve issues by gathering relevant information and collaborating with appropriate departments to find solutions.
• Provide timely follow-ups to ensure concerns are resolved effectively and to the satisfaction of the community member.
• Maintain a thorough understanding of organizational programs, services, events, and policies to provide accurate and helpful information.
• Stay informed about updates to programs and available resources to better assist community members.
• Accurately document customer interactions and transactions in the organization's management system.
• Process applications, service requests, and program registrations with efficiency and attention to detail.
• Work collaboratively with colleagues and other departments to enhance the overall customer experience.
• Share insights from community feedback to support continuous improvement in services and programs.
• Assist with special events, outreach initiatives, and organizational projects as needed.
• Perform additional duties as needed to support the ministry and its objectives.

Education and Experience

• High school diploma, general education degree (GED), or equivalent required.
• Minimum of 1 year of customer service experience in a fast-paced environment.
• Experience handling both inbound and outbound customer interactions professionally and effectively.

Skills and Abilities

• Strong attention to detail, with the ability to interpret data, organize information, and maintain accurate records.
• Excellent active listening and problem-solving skills, with the ability to connect with people from diverse backgrounds.
• Proficiency in customer relationship management (CRM) systems, Microsoft Office Suite (Word, Excel, Outlook), and other office applications.
• Ability to handle sensitive situations with compassion, discretion, and professionalism.
• Strong organizational skills with the ability to multitask, prioritize, and work independently.

Commitment

All employees must demonstrate a personal commitment to the Christian faith and support for Israel, aligning with GEI's mission and values. Each team member is expected to exhibit dedication to the organization's vision and a passion for contributing to its success and impact.

Schedule

Sunday – Thursday, 8:30 a.m. – 5:00 p.m.

Schedule may vary according to business and ministry needs. 

 

This job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Responsibilities, duties, and skills may change or be adjusted as needed to meet the evolving needs of the ministry.

Department: Customer Service

Supervisor: Marketing Manager

FLSA Status: Non-exempt