Billing Specialist

Job Description

Job Description

Description:

 

Key responsibilities

Invoicing

• Review completed calls and driver tickets daily for accuracy: mileage, hook-up, winching, wait time, special equipment, labor and after-hours rates.
• Create and send invoices in the towing management system, matching rates to the correct rate sheet or contract.
• Resolve missing or conflicting ticket details with drivers and dispatch before billing.

Insurance billing

• Attach photos, GOA documentation and ETA records to support charges.
• Bill insurance carriers and adjusters for accident tows, storage and recovery; follow up on disputed or short-paid claims.

Police, impound and private property

• Bill law enforcement and municipal rotation calls per agency agreements and local fee ordinances.
• Calculate storage and administrative fees for impounded vehicles; prepare release paperwork and collect payment at release.
• Track lien timelines and prepare documentation for abandoned-vehicle and lien sale processes as required by state law.

Heavy-duty and commercial accounts

• Build itemized invoices for heavy-duty tows, recoveries and load transfers, including equipment hours, labor and hazmat cleanup.
• Manage billing for fleet, dealership and commercial accounts, including POs and monthly statements.

Accounts receivable and collections

• Post payments from checks, cards, ACH and motor club remittances; reconcile against open invoices.
• Monitor AR aging and follow up on past-due balances by phone and email.
• Research and resolve billing disputes, credits and rebills.

Reporting and compliance

• Reconcile daily cash and card receipts with dispatch and yard records.
• Prepare month-end AR, revenue-by-account and motor club payment reports.
• Maintain organized billing records for audits, rate reviews and legal requests.

Requirements:

 

Qualifications

Required

• High school diploma or GED.
• 2+ years of billing, accounts receivable or collections experience.
• Working knowledge of Excel and at least one accounting system (e.g., QuickBooks).
• Strong accuracy with numbers and attention to detail.
• Clear phone and written communication, including with frustrated customers.

Preferred

• Billing experience in towing, roadside assistance, auto repair, trucking or insurance.
• Experience with towing software such as Towbook, Beacon, Omadi, TOPS or Dispatch Anywhere.
• Familiarity with motor club portals and payment reconciliation.
• Knowledge of impound, storage and lien rules in our state.
• Associate degree in accounting or business.