Warehouse & Routing Coordinator

Job Description

Job Description

COMPANY OVERVIEW:

Industrial Metal Supply (IMS), founded in 1948, is a leading metals distributor serving customers across multiple locations. IMS is committed to operational excellence, inventory accuracy, and superior customer service.

POSITION OVERVIEW:

The Warehouse & Routing Coordinator plays a dual role supporting both warehouse operations and outbound logistics coordination. This position is responsible for accurate and efficient handling, processing, and routing of metal materials to ensure on-time delivery and customer satisfaction. The ideal candidate brings hands-on material handling experience and strong organizational skills to manage order fulfillment while coordinating routing and delivery logistics across IMS locations.

RESPONSIBILITIES: 

Material Handling – 50%

• Safety is the company's number one priority. Uphold and promote a culture of safety by maintaining a clean, organized, and safe warehouse environment at all times.
• Complete a detailed 7-week onboarding training program with hands-on experience across all departments and shifts to ensure full readiness for job duties.
• Utilize IMS business software to pull inventory, process orders, and support routing decisions.
• Inspect customer material to ensure the highest quality standards are met; use tape measures, calipers, or micrometers to confirm dimensions as required.
• Pull, pack, and wrap material in accordance with IMS Quality System requirements.
• Fulfill multiple orders daily in a fast-paced environment, including operating a forklift and lifting up to 50 pounds repetitively throughout each shift.

Routing Coordination – 50%

• Coordinate daily outbound delivery routes, optimizing for efficiency, timeliness, and cost across IMS branch locations and customer delivery points.
• Assign and communicate delivery routes and scheduling to drivers, ensuring alignment with customer delivery windows and branch priorities.
• Monitor order status and proactively communicate routing updates, delays, or exceptions to branch managers, sales team members, and customers as needed.
• Partner with the warehouse team to ensure material is staged, labeled, and ready for scheduled pickups and deliveries.
• Maintain accurate routing records and delivery documentation, including proof of delivery, driver logs, and routing manifests.
• Support DOT/FMCSA compliance requirements as applicable to commercial delivery operations.
• Identify routing inefficiencies and recommend process improvements to reduce delivery costs and improve service levels.
• Serve as a key point of contact between warehouse operations, drivers, and internal stakeholders on all routing and logistics matters.

Safety & Compliance

• Adhere to all company safety policies and procedures, including consistent use of appropriate personal protective equipment (PPE).
• Participate actively in safety training programs.
• Maintain a clean and organized work area.
• Report any safety hazards or incidents to a supervisor immediately.
• Follow proper lifting and material handling techniques to prevent injuries.
• Comply with all environmental regulations related to material handling and storage.

REQUIREMENTS:

• Must be 18 years of age or older.
• 6 months to 1 year of experience in material handling preferred; experience in a metal manufacturing or industrial distribution environment is a plus.
• Prior experience in routing, dispatching, or logistics coordination preferred.
• Proficiency with business software systems; ability to learn IMS inventory and order management platforms.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills; able to work effectively with warehouse staff, drivers, and internal stakeholders.
• Ability to work independently and as part of a collaborative team.
• Forklift certification preferred or willingness to obtain upon hire.

The Company believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth. 

Compensation Disclaimer: The salary range listed for this position reflects the potential earning range for the role. Starting compensation is determined based on a variety of factors, including relevant experience, skills, qualifications, education, and internal equity. Not all candidates will be hired at the top of the posted salary range.