Guest Services Coordinator

Job Description

Job Description

Guest Service Representative (contract-to-permanent) Las Vegas, NV (On-site) | Monday–Friday, 8:00 AM–5:00 PM We are partnering with a growing organization to permanent a Guest Service Representative to support their Guest Relations team during a high-impact period of change and growth. This is a contract-to-permanent opportunity ideal for someone who enjoys helping people, can navigate high-volume situations with professionalism, and thrives in a collaborative, team-oriented environment.
What You’ll Be Doing -Serve as a primary point of contact for guests via phone, email, and chat -Handle guest inquiries, concerns, and claims with a high level of professionalism and empathy -Support membership management, including renewals, updates, and retention efforts -Assist with account updates and troubleshoot customer issues during system transitions -Ensure timely and accurate resolution of guest concerns while maintaining strong service quality -Collaborate with internal teams to escalate and resolve issues when needed -Provide a positive, solution-focused experience for every guest interactionWhat We’re Looking For -Strong customer service experience (call center, hospitality, retail, or similar) -Ability to remain calm and detail oriented when working with frustrated customers -Excellent listening skills and attention to detail -Comfortable multitasking and prioritizing in a fast-paced environment -Reliable, punctual, and accountable -Positive, team-oriented mindset -Basic computer skills with the ability to learn new systems quickly