Business Channel & Product - Merchant Business Development Officer

This position is Remote Eligible in the following states MO, KS, UT, CO, WY, NM or TX.

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity, and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization, and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

As a Merchant Business Development Officer, you will:

• Champion and promote Merchant Services across the organization
• Plan, coordinate, and participate in client sales events, promotions, and campaigns
• Devise, coordinate, and run Banker sales promotions and campaigns
• Work with partners to develop marketing materials, enhance online visibility, and promote wins
• Assist with development and execution of a sales strategy, strategic growth plans, and goal setting for each line of business
• Work with leaders in all lines of business to identify and remove barriers to achieving goals
• Maintain sales pipeline and pipeline reporting
• Leverage data and conduct data analytics to identify opportunities
• Leverage COIs, referrals from existing clients, and related sources to identify prospects
• Ensure all Bankers are trained to recognize opportunities and position the product; deliver or arrange training as needed
• Develop and promote internal incentive plans
• Identify initiatives to drive Merchant Services revenue growth
• Develop internal relationships through meeting attendance, presentations, and one-on-one engagements
• Build effective cross-functional communications and teams
• Help resolve complex client or deal-related issues
• Follow up with clients that have been approved but have not activated
• Monitor performance of the larger program and manage relationships
• Share feedback from Sales on tools needed to succeed
• Act as a liaison between the Line of Business, Internal Sales Teams, and Third-Party Service Provider in driving, developing, and retaining business
• Help sales teams identify and act on cross-sale opportunities
• Understand the Merchant Services competitive environment and overall payments industry trends to execute successful sales activities
• Work to achieve sales goals, including fee revenue, client activations, and branch engagement

As a Merchant Business Development Officer, you will have an opportunity …

The Merchant Services Business Development Officer (BDO) works with Bankers, Banking Centers, and Sales Leadership to drive growth of the Merchant Services program. The BDO champions Merchant Services across the organization and grows the merchant portfolio through robust sales plans, banker education, promotions, sales events, and coordinated field engagement. The BDO travels throughout the bank footprint to meet with bankers and attend events, serving as the primary face of the program and supporting continued business growth.

Minimum Requirements: This position requires the following educational and/or job experience:

• High school diploma or equivalent
• 5+ years in a Merchant Sales/Management role and/or related business payments experience
• Ability to interact with internal and external clients in a highly professional manner
• Ability to maintain and demonstrate high ethical standards and personal integrity to build credibility and trust while enhancing the organization's reputation
• Demonstrated ability to manage and prioritize multiple tasks
• Excellent business development and presentation skills
• High-energy, result-oriented, responsive, and works well in a team environment
• In-depth knowledge of Merchant Services
• Strong computer skills to include Microsoft Office (Word, PowerPoint, and Excel) and ability to quickly learn new software and/or systems
• Thorough understanding of industry trends, competition, and businesses in the serviced markets
• Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints
• Anticipates customer needs and proactively makes recommendations

Desired Skills: Ideal candidates for this position should possess some or all of the following skills:

• Bachelor's Degree
• 5+ Years Merchant Management Experience
• Bilingual language skills
• Superior analytical, consulting, and negotiating skills
• Superior client relationship, marketing presentation, and sales/closing skills
• Superior written, verbal, and interpersonal communication skills

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• An associate must be able to work overtime to the extent necessary (typically no more than 5%).
• Must be able to travel – estimated 15% of the time.

Benefits:

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here .

If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.