Mobile Case Manager

Job Description

Job Description

Location: Bend, Oregon and surrounding area - In Person

Status: Full-Time

Benefits: Competitive Salary, 401(k), Health Insurance, Generous Paid Time Off

At the Shepherds House Ministries our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change. Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing.

We are seeking a passionate and mission-driven Mobile Case Manager to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work.

The Mobile Case Manager provides trauma-informed, participant-centered support to promote safety, stability, and progress toward housing and well-being. As part of a small mobile team, this role drives into areas throughout the Bend area, engaging participants, assessing needs, developing individualized plans, coordinating services, maintaining accurate documentation, and collaborating with staff and community partners while upholding organizational values and ethical standards.

Essential Duties and Responsibilities:

• Conduct outreach to houseless individuals, building relationships and assessing needs 
• Provide participant-centered, trauma-informed case management 
• Complete intakes, assessments, and identify barriers and goals 
• Develop and maintain individualized service or case plans 
• Manage an active caseload with consistent follow-up and support 
• Connect participants to housing resources and stability pathways 
• Coordinate referrals to healthcare, behavioral health, employment, and social services 
• Collaborate with staff, volunteers, and community partners for continuity of care 
• Maintain accurate, timely, and confidential documentation in required systems 
• Respond to crises appropriately using de-escalation and support connections

Qualifications:

Education & Experience:

• Bachelor’s degree in Social Work, Human Services, Psychology, Behavioral Sciences, or a related field, or equivalent combination of education and relevant lived/professional experience
• Experience providing case management, outreach, or direct services to individuals experiencing homelessness or complex needs 
• Knowledge of trauma-informed care and ability to engage participants with empathy and professional boundaries 
• Ability to conduct assessments and develop individualized service or case plans 
• Experience coordinating referrals and collaborating with internal teams and community partners 
• Strong documentation skills, including maintaining accurate and confidential records (e.g., HMIS) 
• Strong communication, organizational, and crisis de-escalation skills, with the ability to manage a diverse caseload

Physical Requirements:

• Ability to sit, stand, walk, and move throughout facilities and community locations for extended periods
• Ability to transition frequently between administrative tasks (computer/data entry) and direct participant interaction
• Ability to bend, reach, stoop, and lift up to approximately 25 pounds on an occasional basis
• Ability to use a computer, phone, and other standard office equipment for documentation, communication, and reporting
• Ability to travel locally between program sites or outreach locations, as required by the role
• Ability to visually and audibly assess situations, read documentation, and communicate clearly with participants, staff, and partners

In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please contact a member of The People Team. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Shepherd’s House Ministries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.