HSM Direct Analyst

HSM Direct Analyst Duration: 12 months with possible extension Location: McLean, VA Must Have Computer Literacy: Needs someone who is computer literate and comfortable navigating systems and tools. Hard Skills Time management Hospitality / customer-facing experience Project management Supplier management Supply chain Procurement Microsoft Excel Vendor management RFQ experience Salesforce Soft Skills Detail-oriented Strong organizational skills Ability to juggle multiple tasks Comfort working in stressful, fast-paced environments Strong follow up discipline Customer communication skills Daily Responsibilities Quote Management Respond to customer quote requests same day or next day at the latest (if pricing is available). Customer Follow-up After sending quotes, follow up with customers: Did you receive it? Are you still interested? Order Tracking Track deliveries. Proactively send tracking info to customers. Maintain visibility into shipment statuses. General Workload Manage lots of details and keep track of many moving parts. Handle a high volume of follow-ups and status checks. Additional Expectations Role is somewhat stressful due to the workload and amount of tracking required. Must be able to collaborate at all levels of the organization. Should handle customer interactions professionally. Interview Process 2 rounds of 30 minute video interviews Key Attributes and Skills A strong customer‑first mindset and commitment to service excellence. A commitment to learning, quickly gaining familiarity with HSM programs, tools, and initiatives. Ability to work across the enterprise with a high degree of diplomacy and collaboration. Exceptional communication skills – both written and verbal – with the ability to deliver clear, confident, and professional support. Strong problem‑solving and resolution skills. Ability to perform well under pressure and effectively balance multiple tasks. Strong project/time management and organizational skills. Requirements One (1) year of customer service‑related experience or one (1) year of hospitality and/or supply chain related experience. BA/BS Bachelor's Degree. Proficiency with Excel. Preferred Two (2) years collaborating with suppliers/vendors and properties and/or customers. One (1) year of experience purchasing supplies/equipment for the hospitality industry or similar. BA/BS Bachelor's Degree in hospitality or supply management. Experience with Auto Quotes and/or PeopleSoft. #J-18808-Ljbffr Spectraforce Technologies