IT System Support Specialist

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one. For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska. Together We Grow – One Mission, One Team – With a Commitment to Serve Subsidiary: T&H Services Job Title: IT System Support Specialist Work Location: Guam Labor Category: Full-Time | Non-Exempt (CBA - Union) Pay Rate: $32.50 per hour About the Role The IT Support Technician provides Tier 1 and Tier 2 Service Desk support by identifying, researching, and resolving moderately complex technical issues. This role supports end users with computer systems, applications, hardware, devices, system access, and related technology concerns. The Technician documents, tracks, and resolves issues using technical expertise, troubleshooting skills, and available support tools and systems. Responsibilities include responding to phone, email, and online support requests while collaborating with team members and other departments to ensure timely issue resolution and a high level of customer support. What You'll Be Doing Install, configure, and maintain computers, printers, peripherals, operating systems, and approved software applications Provide technical support by diagnosing and resolving hardware, software, network connectivity, and mobile device issues Enforce cybersecurity policies and procedures while ensuring system functionality, security, and compliance standards are maintained Support, troubleshoot, and resolve issues related to the Maximo system Research, analyze, and recommend solutions for complex or non-routine technical problems Assist in the design, testing, implementation, documentation, and deployment of new systems and applications Develop user training materials and provide desk-side and remote training and technical support to end users What We're Looking For High school diploma or GED required; Associate degree in Information Technology or a related field preferred Minimum of 2 years of experience in IT support, help desk operations, or systems administration CompTIA A+, Security+, Network+, Microsoft, or other relevant technical certifications preferred Experience supporting government, defense, or military IT environments preferred Proficiency with remote support tools, ticketing systems, Windows 10, Microsoft 365, and networking concepts such as DNS, DHCP, NAT, and VPNs Strong customer service, communication, problem-solving, and teamwork skills, with the ability to work independently and manage multiple priorities Ability to work flexible schedules, including on-call, extended, weekend, and holiday shifts as required Work may be performed indoors and outdoors in varying environmental conditions. Must be able to work in confined spaces, at elevated heights, and around potential hazards while using appropriate personal protective equipment (PPE) US Pay Range $32.50—$32.50 USD Why Us? At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people. We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow. Join us and be part of a team where your work matters. Benefits We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include: Medical, Dental, and Vision coverage TRICARE Supplemental Critical Illness insurance Company-Paid Life and Short-Term Disability insurance Optional Long-Term Disability Paid Leave 401(k) Retirement Plan Identity Theft Protection Employee Discounts Wellness Seminars For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement. Pre-Employment Screening: All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws. Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law. Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.