Customer Service Representative

Customer Service RepresentativeRichelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 110 locations, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand at the forefront of a dynamic and ever-changing industry.Since 1968, Richelieu understands the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about!Our OpportunityWe are currently seeking a Customer Service Representative specializing in our tint paint, and wood coating products, to join our team of professionals.Key ResponsibilitiesAnswer phone calls from customers placing orders as well as provide sales quotesReceive and manage inbound paint and wood coating/tint materials, some of which will be mixed and utilized at this branch locationWork closely alongside outside sales representatives with customer orders and quotesHelp the tint and color matching team members with product availability, order details, and customer supportEventually, this person will train to mix and prepare tint/coating materials for applicationAssist customers in the showroom with questions and order placementSolicit new or complimentary sales for customers via phone as well as face-to-face in the showroomResearch product solutions for customers to solve field-project issuesRestock the showroom and perform cycle counts as requiredThis position requires frequent pushing, moving, and/or lifting of materials up to 60 lbs. and frequent exposure to chemicals such as paint and wood coatingsWhat We Are Looking For1 - 2 years of experience in a customer support role, especially related to building materials or kitchen and bath cabinetrySeeking expertise with paint, wood coatings, solvents, finishes, or other finishing materials (ideally, used for furniture, automotive, or other commercial applications)Strong problem-solving and project management skillsTeam-oriented, shows initiativeStrong sense of drive and creativityProficient with Word and ExcelAS400 experience a plusProficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasksHigh School graduate, some college courses preferredCompensation and BenefitsCompetitive market-based hourly rateGroup insurance program (medical, dental, vision, life, disability, etc.)Employee Stock Purchase Plan with employer matching401(K) with employer matchingPaid vacation, sick days, and 9 paid holidays per yearWe are an equal opportunity employer.